IT Support Executive

Job Title: IT Support Executive

Company: Ed Future Powered by Gokulam

Department: IT Department

Location: Kerala

Employment Type: Full\-Time

Experience: 1–2 Years

Job Summary

We are looking for a skilled and proactive IT Support Executive to join our IT team. The candidate will be responsible for providing technical support to employees, troubleshooting hardware and software issues, maintaining network connectivity, and supporting IT infrastructure, including printers, CCTV, biometric attendance systems, and other IT equipment.

Key Responsibilities

\- Provide technical support for desktops, laptops, software, and network\-related issues.

\- Install, configure, and troubleshoot Windows 10/11 operating systems and applications.

\- Diagnose and resolve computer hardware issues, including RAM, SSD/HDD, and peripherals.

\- Troubleshoot LAN, Wi\-Fi, routers, switches, access points, and basic network connectivity.

\- Install and maintain printers, scanners, CCTV cameras, NVR/DVR systems, and biometric attendance devices.

\- Provide support for Microsoft 365, Outlook, Teams, and user accounts.

\- Set up IT equipment, email accounts, and required applications for new employees.

\- Maintain IT asset inventory and equipment allocation records.

\- Coordinate with internet service providers and external vendors when required.

\- Provide remote and on\-site IT support to branches and offices.

\- Escalate major technical and infrastructure issues to the IT Administrator.

\- Maintain documentation of technical issues, resolutions, configurations, and IT inventory.

\- Ensure systems are updated, secure, and compliant with company IT policies.

Required Skills

\- Good knowledge of Windows installation and troubleshooting.

\- Basic understanding of computer hardware and software.

\- Knowledge of TCP/IP, DHCP, DNS, LAN, WAN, Wi\-Fi, and VLAN.

\- Basic understanding of routers, switches, access points, and firewalls.

\- Familiarity with Microsoft Office, Microsoft 365, Outlook, and Teams.

\- Knowledge of CCTV systems, biometric devices, and printer troubleshooting.

\- Strong problem\-solving, communication, and coordination skills.

\- Ability to manage multiple support requests and maintain proper documentation.

Educational Qualification

\- Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.

\- Certifications such as CCNA, CompTIA A\+, Network\+, or Microsoft certifications will be an added advantage.

Experience

\- 1–2 years of experience in IT Support, Desktop Support, Help Desk, or a similar role preferred

Pay: ₹18,000\.00 \- ₹23,000\.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person