Job Description

*Freshers, this is YOUR moment!**

*Job Description: IT Support L0 (Fresher)**
*Location: Vadodara, Gujarat \- 390021**

*Position Summary:** We are seeking a motivated and enthusiastic fresher to join our IT Support team as an L0 Support Technician. The ideal candidate will have a strong foundation in computer science or information technology, excellent verbal communication skills in English, and a passion for troubleshooting and resolving technical issues.

*Key Responsibilities:**

 **First Point of Contact:** Serve as the initial point of contact for IT support, handling incoming support requests via phone, email, or ticketing system.

 **Basic Troubleshooting:** Diagnose and resolve basic technical issues related to desktops, laptops, and networks.

 **Incident Logging:** Accurately document and log all support requests and resolutions in the ticketing system.

 **User Assistance:** Assist users with software installation, configuration, and basic troubleshooting.

 **Hardware Support:** Provide support for hardware issues, including desktops, laptops, printers, and other peripherals.

 **Escalation:** Escalate complex issues to higher\-level support teams as needed.

 **Customer Service:** Maintain a high level of customer service, ensuring all users are treated with respect and professionalism.

 **Documentation:** Maintain and update IT support documentation, guides, and FAQs.

*Qualifications:**

 **Education:** Bachelor's degree in Computer Science, Information Technology, or a related field (BCA, MCA, BSc).

 **Communication Skills:** Excellent verbal and written communication skills in English.

 **Technical Knowledge:** Basic understanding of computer hardware, software, and networking concepts.

 **Problem\-solving:** Strong analytical and problem\-solving skills.

 **Interpersonal Skills:** Good interpersonal skills with the ability to work well in a team environment.

 **Adaptability:** Ability to learn new technologies quickly and adapt to changing environments.

*Desired Skills:**

 **Technical Troubleshooting:** Basic troubleshooting skills for desktops, laptops, and network issues.

 **Customer Focus:** Ability to provide exceptional customer service and manage user expectations.

 **Documentation:** Ability to create and maintain clear and concise documentation.

*Working Conditions:**

 **Work Environment:** Office\-based role in Vadodara, Gujarat.

 **Working Hours:** As we are providing support to international clients, working hours are scheduled as per the EST, starting from 5:30 PM IST to 3\-3:30 AM IST, including 1\-hour break.