IT Support Executive

Opportunity to work with Taway RFID a leading technology solutions company based out of UAE that provides solutions to Jewelery, Retail, Asset and Hospitality industry among others for over 15 years.

• *Responsibilities:**

· Ensure that processes and guidelines are followed.

· Escalate any service irregularities to your superior.

· Work closely with IT partners , various suppliers and projects team.

· Have basic IT knowledge to provide users with the basic troubleshooting online mainly.

· Escalate critical situations.

· Comply with the various security guidelines and ensure that requests and grants are in line with the company’s security standards and compliance.

• *Requirements:**

· A degree in a related field; Min 3 to 4 years experience an asset.

· Experience in the IT field or other relevant discipline, an asset.

· Experience in client management and customer service.

· Knowledge of Microsoft and Zebra products, an asset.

· Leadership, sense of urgency and collaboration.

· Strong interpersonal skills.

· Buy\-in to change.

· Call center experience an asset.

· Speak and written (English), and Hindi is an asset.

· Strong analytical and synthesis skills.

· Should be ready to work on rotational shift

Job Type: Full\-time

Pay: ₹10,000\.00 \- ₹30,000\.00 per month

Experience

• Technical support: 3 years (Required)

Work Location: Remote