Job Description

Job Summary

The IT Support Executive shall be responsible for maintaining the organization's IT infrastructure, including computer hardware, networking systems, software applications, document control systems, and end\-user technical support. The role requires ensuring smooth IT operations, data security, system availability, and effective management of digital and physical records across the organization.

Key Responsibilities1\. IT Hardware Management

Installation, configuration, and maintenance of desktops, laptops, printers, scanners, biometric devices, and other IT peripherals.
Troubleshooting hardware\-related issues and coordinating repairs/replacements.
Maintaining IT asset inventory and asset tracking records.
Monitoring hardware performance and recommending upgrades as required.
Ensuring preventive maintenance of all IT equipment.

2\. Network Administration

Installation, configuration, and monitoring of LAN, WAN, Wi\-Fi networks, routers, switches, and firewalls.
Managing internet connectivity and network security.
Troubleshooting network\-related issues and ensuring minimum downtime.
Monitoring network performance and implementing corrective actions.
Coordinating with internet service providers and vendors for technical support.

3\. IT Support \& Helpdesk Services

Providing first\-level and second\-level technical support to employees.
Resolving software, hardware, email, and connectivity issues.
Installing and configuring operating systems, software applications, antivirus solutions, and security updates.
Managing user accounts, passwords, and access permissions.
Maintaining service logs and support ticket records.

4\. Document Control \& Data Management

Managing digital document repositories and organizational file structures.
Maintaining document version control and access management.
Ensuring proper storage, retrieval, and archiving of company records.
Supporting implementation and maintenance of Document Management Systems (DMS).
Ensuring compliance with company policies regarding document security and confidentiality.

5\. Information Security \& Data Backup

Implementing data backup and recovery procedures.
Monitoring antivirus, endpoint protection, and cybersecurity measures.
Ensuring data protection, confidentiality, and system security.
Supporting IT audits and compliance requirements.
Identifying and mitigating potential security risks.

6\. Vendor Coordination

Coordinating with IT vendors, service providers, and AMC partners.
Managing procurement of IT equipment and software licenses.
Monitoring vendor performance and service quality.

7\. Reporting \& Documentation

Maintaining IT inventory records and asset registers.
Preparing periodic reports on IT infrastructure, support activities, and system performance.
Documenting standard operating procedures (SOPs) and technical manuals.
Maintaining software license records and warranty documentation.

Required Qualifications

Bachelor's Degree in Information Technology, Computer Science, Computer Applications, Electronics, or related field.
Relevant certifications such as CCNA, MCSE, CompTIA A\+, Network\+, or equivalent shall be preferred.

Experience

2–5 years of experience in IT Support, Network Administration, Hardware Management, or System Administration.
Experience in handling enterprise IT infrastructure and document management systems will be preferred.

Required Skills \& Competencies