Japanese Customer Support Associate - JLPT N1 Certified

• *Associate Customer Support (Japanese Speaker)**

• *Location:** Cyberjaya, Malaysia
• *Employment Type:** Full\-Time
• *Language Requirement:** Japanese Proficiency Required \- JLPT N1
• *Industry:** Ecommerce / Customer Support

• *About the Role**

We are looking for a **Japanese\-speaking Associate Customer Support** professional to join our customer service team. In this role, you will assist Japanese\-speaking customers, resolve inquiries, and deliver an exceptional customer experience. Fresh graduates and candidates with customer service experience are encouraged to apply.

• *Key Responsibilities**

• Handle customer inquiries via phone and provide prompt resolutions.
• Deliver excellent customer service while maintaining high customer satisfaction levels.
• Escalate priority issues to the appropriate teams as required.
• Stay updated on process changes, policies, and operational updates.
• Contribute ideas for process improvements and best practices.
• Maintain high standards of attendance, punctuality, and professionalism.
• Support additional operational tasks as assigned by the supervisor.

• *Requirements**

• Strong verbal communication skills in **Japanese**.
• JLPT certification (N1/N2 preferred).
• Excellent customer service and problem\-solving skills.
• Prior experience in Ecommerce, Customer Support, Contact Center, or BPO operations is preferred.
• Comfortable working in rotational shifts.
• Graduate, diploma holder, or equivalent work experience.
• Fresh graduates with strong Japanese language skills are welcome to apply.

• *Key Highlights of the Requirement:**

• Language Requirement: **Native Japanese speakers or JLPT N1 certified candidates** (JLPT N2 will not be acceptable)
• **Global sourcing is open** — candidates can be based anywhere in the world
• **Visa support will be provided** for eligible candidates

• *Education:**

• **High School Graduate:** Requires at least 7\~8 years of working experience.
• **Vocational College Graduate:** Requires at least 4\~5 years of working experience.
• **University Graduate/ To be Graduated in 2026:** No working experience will be acceptable.

• *Salary range:**

RM 8k to 10k basic (depending upon CS experience) \+ RM 500 transportation allowance \+ Shift allowance

• *Work mode:**

Full time office mode

• *Working days/hours:** Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)

• *Shifts:** 8AM\-17PM/9AM\-18PM/13PM\-22PM/15PM\-24AM MYT

• *Assessments:**

JP LAT (Attached)\-\> answer sheet is provided

CS Logical Assessment (Attached)\-\> answer sheet is provided

Typing test link: https://10fastfingers.com/typing\-test/japanese

• *Hiring approach:**

• Candidates must complete the 3 assessments and typing test (screenshot of the score is required)
• RMG Pre\-screening
• Ops round (1 \~ 2 rounds)

• *VISA processing timeline:** 3\~4 months post selection and submission of relevant documents

Job Types: Full\-time, Permanent

Pay: ₹150,000\.00 \- ₹200,000\.00 per month

Education

• Diploma (Preferred)

Experience

• Customer service: 1 year (Preferred)
• JLPT N1 Certified: 1 year (Required)

Language

• Japanese (Required)

Work Location: In person