Jr Customer Service Executive - Global Network Operations

Tata Communications seeks a Junior Customer Service Executive for its Global Network Operations team in Pune Division, Maharashtra. This full-time position involves providing frontline customer support within a dynamic network operations environment. The role requires acting as a primary point of contact for clients, addressing service inquiries, and troubleshooting basic connectivity or technical issues. Key responsibilities include monitoring network performance alerts, coordinating with engineering teams for escalated incidents, and meticulously documenting all customer interactions and resolutions. The ideal candidate will possess strong communication skills, a patient problem-solving attitude, and the ability to work in a fast-paced, shift-based schedule. A graduate degree in any discipline is acceptable, with prior experience in customer service or technical support being advantageous. This role offers an opportunity to grow within a leading global communications infrastructure provider.