At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech\-driven approach to making travel more accessible, sustainable, and affordable.
As we expand our operations in North India, one of the fastest\-growing bus markets in the world, we are looking for a motivated \& driven Junior Manager Regional Operationsto help us drive operational excellence.
Based in Delhi , this is an exciting opportunity to play a pivotal role in ensuring the seamless execution of our ground operational excellence, data analysis and vendor management processes!
- Manage day\-to\-day interactions with operators, ensuring seamless service and supporting vehicle preparation and customization
- Manage a team of Operations Associates on the ground, guiding them to execute daily tasks efficiently and ensuring overall operational success
- Build and nurture strong relationships with bus stations and operators, fostering collaboration and smooth operations
- Monitor and improve operational KPIs, ensuring operators adhere to our processes and standards, while identifying and solving risks
- Work with operators to optimize platform data and processes, gathering feedback to drive improvements
- Support operators with training content for drivers, ensuring they provide excellent service and meet quality standards
- Conduct and manage audits, as well as gather stakeholders' feedback to ensure operators comply with safety regulations and operational standards
- You will travel across North of India (30% of time)
- Bachelor's degree in business, engineering, or a related field
- 2\-5 years of work experience in operations management, ideally within rapidly scaling startups in transportation, logistics, mobility, or delivery sectors
- Experience in managing and training ground team is a strong plus
- Experience in designing operational processes is a strong plus
- Strong analytical skills with the ability to interpret data, identify trends, and make data\-driven decisions
- Deep understanding and expertise in the South India consumer tech landscape
- Resilience to navigate and thrive in fast\-paced, high\-pressure environments.
- Keen attention to detail with an unwavering pursuit of excellence
- You are organized and autonomous, have a team and customer\-oriented working style and consider yourself a travel enthusiast with a proactive attitude towards challenges
- Fluent with English \& Hindi
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
- **Travel perks**: 12 free Flix vouchers \+ 12 discount vouchers for friends \& family.
- **Work from (M)Anywhere**: Depending on your role, work from another location for up to 60 days per year.
- **Hybrid work model**: We are an office\-first company, but we offer flexibility to balance work and life.
- **Wellbeing support**: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- **Learning \& Development**: Take advantage of language classes, training courses, and expert\-led sessions to grow your skills.
- **Mentoring Program**: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations \- Flix Career
At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture \- giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you're ready to grow and lead your journey, Flix is the place for you!