Junior Process Executive- Freshers

Job Description

• Keeping track of the sales lead from Google sheet or what’s app.
• Calling the sales lead for validation / verification.
• Maintaining quality verification / validation by adhering to all the CPR points.
• Handling customer query and responding it positively.
• Reporting the dispute cases to the sales team as well as the management.
• Keeping update on any changes in the product, process \& CPR.
• Ensuring the TAT of 8 mins to be followed for the first call.
• Updating the dispute case on the Google sheet \& What’s app.
• Attending training and review meetings.
• Should handle multiple products. (elife, PP, HW)
• Any regular malpractice (like duplicate numbers for multiple case etc.) by the sales team to be reported to the team manager.
• Ensuring replacement manpower availability when taking break or leave.
• LanguageRequired: English \& Hindi

\* Fluency in English \& Hindi is essential.

Job Types: Full\-time, Permanent

Pay: ₹18,000\.00 \- ₹22,000\.00 per month

Benefits

• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Application Question(s)

• Can you join immediately?

Language

• English (Required)
• Hindi (Required)

Location

• Kochi, Kerala (Required)

Work Location: In person