Key Account Manager I View Jobs

• *Role : KEY ACCOUNT MANAGER**

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• *Overview**
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A Key Account Manager owns high\-value restaurant partners within an assigned city, typically chains, established multi\-outlet restaurants, and growing independents expanding to multiple locations. These accounts are more complex: they involve negotiations with multiple stakeholders, larger deal sizes, custom solutions, and deeper engagement around ROI and strategy. You combine field presence with office\-based analysis and executive relationship management. Success requires both relationship skills and the analytical ability to build customized business cases. You mentor the Sales Manager tier and own a portion of the city\-wide targets.

• *Key Responsibilities**
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• Own a portfolio of multi\-outlet restaurants: Manage 30\-40 high\-value accounts(60 to 80 in case of Indianext cities), each with 2\-10 outlets. These accounts represent 40\-60% of city revenue
• Executive relationship management: Build relationships with franchise owners, regional managers, and operational heads. You are often dealing with decision\-makers, not individual restaurant managers
• Consultative strategy: Move beyond product features. Help restaurants think about their growth strategy across, e.g., optimizing delivery times, increasing order frequency, and cross\-location consistency
• Field presence with data: Conduct monthly visits to key accounts to understand operations, gather feedback, troubleshoot adoption barriers, and surface new opportunities
• Advanced analytics: Build detailed business reviews (QBR) for accounts. Analyze their performance across cuisine, compare against benchmarks, and present growth strategies
• Pipeline development: Identify expansion opportunities with existing accounts (new locations, new products/cuisine). Turn your relationship into revenue growth
• Excel excellence: Build executive presentations, ROI models for pitches, and monthly and quarterly business reviews with charts and trend analysis. Your spreadsheets must be presentation\-ready for C\-level stakeholders
• 60 to 70 in\-person restaurant partner meetings in a month

• *What We're Looking For**
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• *Experience \& Background:**

• 2\-4 years in account management, B2B sales, or enterprise sales (proven progression from SDR/AE to AE or AM role)
• Track record in managing multi\-stakeholder deals
• Restaurant Business is a round\-the\-clock business; the role holder has to take ownership of the growth of the assigned portfolio of restaurant partner
• Advanced Excel skills: pivot tables, VLOOKUP, data visualization, forecasting. You should be able to build a dashboard for each RP, which can help you and the restaurant partner to keep track of their business with us
• MBAs/PGDMs would be preferred in any discipline
• Strong Industry Understanding: Since this is a mid\-senior account management role, working knowledge of the restaurant ecosystem (unit economics, delivery margins, competitive landscape, aggregator dynamics) should be expected. Industry familiarity will significantly reduce ramp\-up time and improve consultative quality.