Key Account Manager

• *Job Summary**

We are looking for a relationship\-focused and commercially driven Key Account Manager to manage strategic client accounts, strengthen customer relationships, and drive revenue growth through retention, upselling, and cross\-selling opportunities.

• *Key Responsibilities**

• Manage and develop relationships with key clients and strategic accounts.
• Serve as the primary point of contact for assigned customers.
• Understand client business needs and provide tailored solutions.
• Develop account plans to achieve revenue, retention, and growth targets.
• Identify opportunities for upselling, cross\-selling, and account expansion.
• Coordinate with sales, marketing, operations, and customer support teams.
• Monitor account performance, customer satisfaction, and renewal risks.
• Prepare regular account reviews, forecasts, and performance reports.
• Resolve client issues promptly and ensure effective escalation when required.
• Negotiate contracts, pricing, renewals, and service agreements.
• Maintain accurate customer records and activities in the CRM.

• *Requirements**

• Postgraduate degree in Business, Marketing, Management, or a related field.
• MBA or PGDM preferred.
• 3–7 years of experience in account management, client servicing, sales, or business development.
• Proven experience managing major or strategic accounts.
• Strong relationship\-building, negotiation, and presentation skills.
• Excellent communication and problem\-solving abilities.
• Commercial awareness with a focus on revenue growth and customer retention.
• Familiarity with CRM systems and account\-management tools.
• Ability to manage multiple clients and priorities effectively.

• *Key Performance Indicators**

• Account revenue and profitability.
• Customer retention and renewal rates.
• Upselling and cross\-selling revenue.
• Customer satisfaction and engagement.
• Achievement of account growth targets.
• Forecast accuracy and CRM data quality.

Pay: ₹30,000\.00 \- ₹50,000\.00 per month

Benefits

• Health insurance

Work Location: In person