Key Account Manager - Sales

Job description

• *Department:** Sales / Customer Success

• *Experience Required:** 2 – 5 years of relevant experience in Key Account Management,

Customer Success within a SaaS\-based product/service environment.

• *Role Purpose**

• The Key Account Manager is responsible for managing, nurturing, and growing strategic customer accounts for the Fusion MY Business platform.
• This role focuses on customer retention, relationship management, product adoption, and revenue expansion through renewals, upselling, and cross\-selling in a subscription\-based SaaS model.

• *Key Responsibilities**

• Manage and maintain relationships with existing high\-value and strategic customers.
• Serve as the primary point of contact for customer communication, queries, and escalations.
• Ensure successful onboarding, implementation, and continuous adoption of the Fusion MY Business solution.
• Drive renewals, upsell, and cross\-sell opportunities to achieve assigned revenue targets.
• Monitor customer health, usage metrics, and engagement levels to proactively reduce churn.
• Conduct periodic business reviews and value\-demonstration meetings with clients.
• Collaborate with Sales, Product, Support, and Operations teams to resolve issues andenhance customer experience.
• Maintain accurate account data, forecasts, and activity updates in CRM systems.
• Prepare and present performance reports and insights to internal stakeholders.

• *Required Skills \& Competencies**

• Proven experience in SaaS account management / customer success / B2B relationship management.
• Strong communication, negotiation, and stakeholder management skills.
• Demonstrated ability to drive customer retention and revenue growth.
• Understanding of subscription business metrics such as ARR, MRR, churn, and renewal cycles.
• Ability to manage multiple client accounts simultaneously with strong prioritization.
• Good analytical, problem\-solving, and presentation skills.
• Proficiency in CRM tools, MS Office, and Google Workspace.

• *Educational Qualification**

• Bachelor’s degree in Business Administration, Marketing, IT, or related discipline.
• MBA or relevant certification will be an added advantage.

• *Key Performance Indicators (KPIs)**

• Customer retention and renewal percentage
• Upsell and cross\-sell revenue growth
• Customer satisfaction and engagement scores
• Reduction in customer churn and escalations
• Accuracy of CRM data and reporting

Job Types: Full\-time, Permanent

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Work Location: In person