KX Experience Analyst - Hyderabad

• *Associate, Production**

The Associate, Production supports digital product operations, testing, and enhancement activities for internal platforms. This role works closely with product managers, business analysts, and technology teams to help validate requirements, support deployments, monitor platform performance, and contribute to a consistent end\-user experience. The role also supports stakeholder communications, documentation, and continuous improvement efforts across product operations.

• *Work you'll do**

As an Associate, Production on the product operations team, you will be responsible for supporting platform testing, deployment readiness, and enhancement activities across internal tools and experiences.

• Support requirement analysis by reviewing product designs and helping translate requirements into test scenarios, test steps, and expected results
• Execute functional testing and document results, defects, and observed system issues for review by product managers and technology teams
• Support product deployment activities, including learning materials, knowledge transfer content, and stakeholder readiness communications
• Monitor platform usage, publishing activity, and operational issues, and escalate concerns related to errors, delays, search disruptions, or missing content
• Partner with product managers, business analysts, and technology teams to support sprint activities, enhancement delivery, and business validation efforts
• Gather and synthesize end\-user feedback, identify usage trends, and support recommendations for tool optimization and quality improvement

• *The team**

The team supports internal digital platforms and product operations that enable content delivery, knowledge sharing, and user engagement across the organization. Team members collaborate with product, technology, and business stakeholders to improve platform quality, adoption, and operational effectiveness. This role contributes to enhancement delivery, testing, deployment support, and ongoing optimization of platform experiences.

• *Location: Hyderabad**

• *Shift Timings: 11 AM to 8 PM**

• *Qualifications**

Required

• Master’s degree in computer information systems, general science, commerce, business administration, or a related field
• Experience creating and executing test cases, including test steps, expected results, and defect documentation
• Experience with Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook
• Experience with HyperText Markup Language (HTML) and Microsoft SharePoint Online
• Experience in data analysis and reporting
• Knowledge of search engine optimization
• Experience supporting internal portal, website, content management, or knowledge management activities

Preferred

• Experience working with product managers, business analysts, and technology teams in a sprint\-based delivery environment
• Experience supporting deployment readiness activities, including training materials, knowledge transfer, and stakeholder communications
• Knowledge of enterprise search, SharePoint, and cloud\-based platforms
• Knowledge of Adobe Photoshop, Adobe Illustrator, or Adobe XD
• Knowledge of Microsoft Azure, Microsoft Graph, Structured Query Language (SQL), or cloud technologies
• Knowledge of artificial intelligence tools, large language models, or generative artificial intelligence concepts

• *Our purpose**

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

• *Our people and culture**

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

• *Professional development**

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state\-of\-the\-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

• *Benefits to help you thrive**

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

• *Recruiting tips**

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 354088