L2 Operations Lead – IDAM

• *Experience\- 8\+ years**

• *Shift\- UK/Europe time\-zone**

• *Job Responsibilities:**

• End\-to\-end incident management, from L1/L1\.5 escalation to closure.
• Support provisioning, modification and de\-provisioning of in\-scope applications.
• Provide L1 and L2 operations support for IAM services.
• Troubleshoot misconfiguration, access and routing issues.
• Coordinate with hardware suppliers on break\-fix and replacement.
• Back up and restore IAM service configuration.
• Provide periodic and on\-demand reports.
• Keep ServiceNow tickets current, with clear resolution and closure notes.
• Join RCA reviews. Update SOPs and knowledge\-base articles.
• Work with Hosting, Network Security, DLP and Malware Tools on cross\-tower issues.
• Identify opportunities for automation.
• Take part in MIM calls, qualifying whether an incident meets the criteria for a Major Incident.
• Drive monthly review calls: prepare reports and run trend analysis.
• Take part in weekly engineering calls.
• Act as the human in the loop for Tier 0 access\-request certification.

• *Tools Experience:**

• Azure AD
• Active Directory
• Okta
• CyberArk
• ServiceNow
• Semperis
• CrowdStrike (good to have)
• Microsoft Defender (good to have)
• Veza (entitlements management – ISPM)

• *Technologies:**

• Directory services
• Single sign\-on and MFA
• Privileged access management
• Application access provisioning
• PowerShell

• *Experience**

• 8 years of L2 identity and access management experience
• 24x7 support environment
• Azure AD and Active Directory administration
• Okta administration and SSO troubleshooting
• CyberArk operations
• Access provisioning and reporting
• ITSM incident, problem and change processes
• Clear written and spoken English

• *Preferred Certifications**

• Microsoft SC\-300
• Okta Certified Professional
• CyberArk Defender
• Agile Practitioner certification

Job Types: Permanent, Full\-time

Pay: From ₹1,000,000\.00 per year

Application Question(s)

• How many years of total experience do you have?
• How many years of experience do you have in Azure AD and Active Directory?
• How many years of experience do you have in Okta and CyberArk?
• Are you comfortable working in the UK/Europe time zone?
• What is your current CTC?
• What is your expected CTC?
• What is your notice period/ LWD?
• What is your current location?

Work Location: In person