L3 Support Engineer - Project Lead

• *Number of Positions:**

: 2

• *Primary Skills:**

: POSTGRESQL,JAVA SPRING BOOT,INCIDENT MANAGEMENT,REST APIS

• *Job Description:**
• *Role Summary**

Own end\-to\-end production stability — from hotfix delivery to root\-cause closure. Serve as the final escalation point for critical incidents, with deep system knowledge to diagnose fast and ship safe fixes under pressure.

• *Key Responsibilities**

• Production Hotfixes: Own the full diagnosis\-to\-deployment lifecycle; coordinate emergency releases with zero ambiguity.
• Deep\-Dive Troubleshooting: Investigate complex, intermittent, and data\-related issues across services, databases, and infra.
• SLA Ownership: Ensure P1/P2 tickets are resolved within agreed SLAs; escalate proactively when needed.
• Code \& Patch Delivery: Write, review, and deploy targeted hotfix code to production\-grade quality standards.
• RCA \& Post\-Mortems: Document thorough root\-cause analyses with structured preventive action items.
• Change Advisory: Evaluate risk of hotfixes; liaise with release and CAB processes.
• Runbooks \& SOPs: Maintain and improve operational runbooks for known failure patterns.
• *Must\-Have** **Good to Have**

• Java / Spring Boot or equivalent backend stack
• SQL — complex query debugging, execution plan analysis
• Log analysis — \<\>
• REST API troubleshooting \& integration debugging
• Git\-based hotfix \& branching workflows
• Linux / bash — process, memory, I/O diagnostics
• Incident \& change management (ITIL awareness)
• Cloud infra basics — Azure / AWS monitoring tools
• Microservices \& event\-driven architecture (ASB / Kafka)
• Container platforms — Docker / Kubernetes
• CI/CD pipelines — GitHub Actions / Jenkins
• Performance profiling \& thread\-dump analysis
• APM tools — Dynatrace, New Relic, App Insights
• Payment domain / PCI compliance awareness