We are seeking a highly skilled and technically strong Senior Technical Business Analyst \- Intelligent Automation, RPA \& AI to support enterprise\-wide digital transformation initiatives. This role will serve as a strategic liaison between business stakeholders, automation engineers, architects, and AI development teams to drive scalable automation and AI solutions across the organization.
This position is not a traditional Business Analyst role. The ideal candidate will possess strong technical acumen combined with business process expertise and program delivery experience. The role requires hands\-on involvement in automation strategy, solution design, technical project coordination, AI/ML initiatives, and enterprise architecture collaboration.
The successful candidate will lead automation discovery efforts, analyze and optimize complex business processes, define technical and functional requirements, and support the implementation of end\-to\-end intelligent automation solutions leveraging RPA, Machine Learning, Generative AI, OpenAI technologies, Process Mining, Intelligent Document Processing (IDP), APIs, and enterprise integrations.
Key ResponsibilitiesBusiness Analysis \& Process Transformation
Partner with business stakeholders, SMEs, and technical teams to identify automation and AI transformation opportunities across enterprise functions.
Lead discovery workshops and process assessments to understand current\-state operations, pain points, and optimization opportunities.
Gather, analyze, prioritize, and validate business, functional, and technical requirements.
Translate business requirements into scalable automation and AI solution designs.
Develop Process Design Documents (PDDs), workflow diagrams, technical specifications, and operational documentation.
Analyze complex business processes and recommend process improvements using automation, AI, and digital technologies.
Support enterprise process standardization and optimization initiatives. Technical Architecture \& Solution Design
Collaborate with solution architects, developers, infrastructure teams, and security teams to design scalable, secure, and maintainable automation solutions.
Understand end\-to\-end automation architecture including RPA, APIs and web services, workflow orchestration, OCR/IDP platforms, Conversational AI, Machine Learning services, Generative AI solutions, and enterprise integrations.
Evaluate technical feasibility, dependencies, integration requirements, scalability, and operational impacts of proposed solutions.
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
Support architecture reviews and ensure alignment with enterprise standards, governance, and security requirements.
Participate in technical design sessions and provide recommendations on automation frameworks and reusable solution patterns.
Understand enterprise ecosystems including ERP, CRM, cloud platforms, middleware, databases, and analytics environments. Intelligent Automation \& AI Strategy
Identify opportunities to leverage RPA, Machine Learning, Generative AI, and OpenAI technologies to improve operational efficiency and business outcomes.
Support AI\-driven initiatives including GPT/OpenAI implementations, AI Agents, Retrieval\-Augmented Generation (RAG), Conversational AI, intelligent search, document understanding, and knowledge automation.
Collaborate with technical teams on prompt engineering strategies, AI orchestration workflows, and human\-in\-the\-loop automation models.
Evaluate AI use cases for scalability, compliance, governance, and business value realization.
Maintain awareness of emerging technologies and recommend innovative solutions aligned with business objectives. Program \& Technical Project Management
Lead automation and AI initiatives from intake through deployment, hypercare, and operational transition.
Coordinate cross\-functional teams including business stakeholders, developers, QA, architects, vendors, and infrastructure teams.
Manage project timelines, delivery milestones, dependencies, risks, and escalation items.
Facilitate technical and business workshops to accelerate alignment and decision\-making.
Support Agile/Scrum delivery methodologies and participate in sprint planning, backlog grooming, and release planning activities.
Drive status reporting, governance updates, and executive\-level communication for automation initiatives. Required Qualifications
Bachelor s degree in Business, Information Systems, Computer Science, Engineering, Data Science, or related field.
8\+ years of experience delivering enterprise\-scale business transformation, automation, or technology initiatives.
5\+ years of experience as a Business Analyst or Technical Business Analyst with direct engagement across business and technology teams.
5\+ years of experience delivering intelligent automation solutions using RPA and AI technologies.
Proven experience leading cross\-functional enterprise automation and AI implementations.
Strong understanding of enterprise solution architecture and system integration concepts.
Hands\-on experience with UiPath, Automation Anywhere, or Blue Prism.
Experience with Process Mining, OCR/IDP platforms, Conversational AI, workflow orchestration, and API integrations.
Strong understanding of Machine Learning concepts and AI solution implementation.
Experience working with Generative AI and OpenAI/Azure OpenAI technologies.
Familiarity with prompt engineering, AI agents, RAG architectures, embeddings, vector databases, and conversational AI frameworks.
Strong analytical, problem\-solving, and communication skills.
Experience working in regulated environments such as healthcare, life sciences, manufacturing, or financial services preferred. Preferred Technical Skills
UiPath AI Center
Power Platform / Power Automate
Azure AI Services
Azure OpenAI
Python
SQL
Power BI
BPMN
LangChain or similar AI orchestration frameworks
DevOps and CI/CD concepts
Agile/Scrum methodologies
Jira and Azure DevOps Preferred Competencies
Strong systems\-thinking mindset with ability to connect business objectives to technical solutions.
Ability to think strategically while executing tactically.
Ability to manage ambiguity and drive progress in complex environments.
Strong stakeholder management and executive communication skills.
Ability to prioritize competing demands and manage scope effectively.
Strong risk identification and mitigation capabilities.
Ability to simplify and communicate complex ideas clearly.
Strong collaboration and leadership skills in matrixed organizations.
Knowledge of GxP validation and compliance processes is highly preferred.