The Lounge Executive welcomes guests, assists with lounge services, handles inquiries, and ensures a comfortable and pleasant experience for visitors. They coordinate with internal teams to maintain high service standards and resolve customer concerns promptly.
*Key Responsibilities**
Welcome and assist guests upon arrival.
Verify guest eligibility and manage lounge access procedures.
Provide information about lounge facilities, services, and amenities.
Handle guest inquiries, requests, and complaints professionally.
Monitor lounge cleanliness, comfort, and presentation standards.
Coordinate with housekeeping, catering, and maintenance teams.
Ensure food and beverage areas are well\-stocked and organized.