macOS Administrator

• *Job Title:** macOS Administrator

• *Employment Type:** Full\-time

• *Location**: Hyderabad, India

• *Experience:** 5\+ Years

• *Joining:** Immediate to 15 Days

• *Work Model:** 4 Days Work From Office, 1 Day Work From Home.

• *About NationsBenefits:**

At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back\-office systems to create scalable, secure, and high\-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on **platform modernization** — transitioning legacy systems to modern, cloud\-native architectures that support the scalability, reliability, and high performance of core back\-office functions in the insurance domain.

We are seeking a macOS Administrator to own the implementation, maintenance, monitoring, and operation of our Mac fleet and the Apple device management stack behind it. This role serves as a high\-level technical expert on macOS and Apple platforms and acts as L3 escalation support for issues with MacOS devices.

If you have a passion for **enterprise Apple device management, endpoint automation, and secure, compliant infrastructure**, this opportunity is for you!

• *Key Responsibilities:**

• **macOS Device Management \& Deployment:**

• Administer and maintain the macOS fleet using Jamf Pro and Microsoft Entra, including zero\-touch enrollment, configuration profiles, policies, scripts, device inventory and application packaging.
• Deploy macOS updates, security patches, and third\-party software on a controlled, tested rollout schedule.
• Enforce established secure configuration baselines (FileVault, firewall, Gatekeeper, compliance policies) on all Mac endpoints.
• Build and maintain scripts (Bash, Zsh, PowerShell) to automate deployment, remediation, and reporting tasks.
• Experience with standard enterprise configurations for Jamf/Apple (Platform SSO with Entra, Jamf Connect, etc)

• **Support, Escalation \& Troubleshooting**

• Act as L2/L3 escalation support for the Help Desk and Desktop Support teams, working issues through the ticketing queue from outreach to resolution.
• Troubleshoot hardware, software, identity, and network issues on macOS, including Entra ID, Platform SSO, and ZScaler client connectivity.
• Open and manage vendor tickets, coordinating with vendor technical teams to keep Apple\-related platforms fully functional.

• **Security, Compliance \& Change Management**

• Coordinate with InfoSec on vulnerability and CVE\-driven remediation, ensuring fixes are tested and rolled out in phases.
• Support IT certifications and audits (PCI, HITRUST) through documentation and evidence gathering.
• Participate in Change Management (CRM) and perform maintenance on impacted technology during change windows, including outside of production hours when required.
• Maintain accurate IT SOP documentation and respond to alerts from monitoring systems.
• Familiarity and experience implementing secure endpoint configuration baselines compliant with PCI, HITRUST, NIST, etc.

• *Requirements:**

• **Education**: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• **Experience**:
• 5\+ years in IT, with at least 3\+ years administering macOS in an enterprise environment.
• Hands\-on experience with macOS workstation maintenance, deployment, and automation.
• Experience working in a team\-oriented, collaborative environment supporting end users and IT personnel.
• **Technical Expertise**:
• Enterprise MDM solutions: Jamf Pro (required), Microsoft Intune, and Apple Business Manager / Automated Device Enrollment.
• Proficiency in scripting and automation (Bash/Zsh, PowerShell) and enterprise RMM and EDR tools (N\-able, ManageEngine, SentinelOne).
• Working knowledge of Microsoft 365, Entra ID, Active Directory administration.
• **Communication \& Professionalism**:
• Strong written and oral communication skills, with the ability to present ideas in professional, user\-friendly language.
• Self\-motivated, with proven analytical and problem\-solving abilities and a strong customer service orientation.
• Ability to prioritize, document, and execute assigned tasks effectively.

• *Preferred Qualifications:**

* **Certifications**

• Jamf Certified Tech (JCT), Jamf Certified Admin (JCA), or Apple Certified Support Professional (ACSP).
• Jamf 300
• Microsoft Certified: Endpoint Administrator Associate (MD\-102\) is a plus.

• *Why Join Us?**

• **Work with Modern Apple Infrastructure** – Own the Mac fleet end to end on Jamf and Intune.
• **Technical Growth** – Collaborate with infrastructure, security, and network engineers on enterprise\-scale projects.
• **Innovation \& Collaboration** – Be part of a dynamic, fast\-paced IT environment.
• **Career Progression** – Expand your expertise in endpoint management and Apple enterprise administration.