Vectra® is the leader in AI\-driven threat detection and response for hybrid and multi\-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber\-attacks. With 35 patents in AI\-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Position Summary
The Manager, Customer Enablement Programs is responsible for leading the development, delivery, and continuous improvement of customer\-facing learning experiences that help customers successfully adopt, operate, and maximize value from Vectra solutions.This leader will manage the India\-based Customer Enablement team and partner closely with Customer Success, Product Management, Product Marketing, Services, and Supportto create scalable education programs, technical training, onboarding content,certifications, and adoption resources.Reporting to the Director, Global Academy, this role serves as the operational leader responsible for executing Vectra's customer education strategy at scale.
Key Responsibilities
Customer Education Program Leadership
Team Leadership
o Customer onboarding programs
o Product training
o Technical education
o Certification preparation materials
o Video learning content
o Knowledge reinforcement programs
Customer Adoption Enablement
Stakeholder Management
Act as the primary operational bridge between business stakeholders and content development teams.
Qualifications
Required
Success Metrics
First 12 Months
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral \& emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.