Experience Required
15\+
Location
Mumbai
Role Type
Full Time
About the Role
We are looking for an experienced and customer\-focused Customer Support Manager to lead our application support function. The ideal candidate will be responsible for managing the support team, ensuring SLA adherence, handling client escalations, and driving continuous improvement in support operations.
This role requires strong leadership skills, technical understanding of enterprise applications, and the ability to work closely with cross\-functional teams.
Key Responsibilities
Team Management
Client \& Escalation Management
Operational Excellence
Cross\-Functional Collaboration
Required Skills \& Qualifications
Preferred Skills
Key Competencies
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