The Manager - IT Support at Mahindra & Mahindra Ltd will be responsible for overseeing the performance, maintenance, and enhancement of critical systems including the proprietary CRM platform, company website and digital assets, and the HR Management System. Ensuring system uptime, reliability, and performance optimization is essential, along with identifying and implementing process improvements and automation opportunities. The role also involves managing relationships with external IT vendors, developers, and service providers. This includes defining project scope, timelines, deliverables, and service level agreements, monitoring vendor performance to ensure adherence to quality standards, negotiating contracts and service agreements, and coordinating issue resolution and escalation with vendors. This position requires strong leadership to maintain seamless IT operations and effective vendor partnerships within the organization.
Mahindra & Mahindra Ltd · MH, IN