Manager | OT- Change Management | Coimbatore | Organizational Transformation

• *Manager \| OT\- Change Management \| Coimbatore \| Organizational Transformation**

• **Job requisition ID** : 116446

• **Location**: Coimbatore

• **Entity**: Deloitte Touche Tohmatsu India LLP

• *Delivery Manager \| Human Capital – Organization Transformation \| Change Management**

• *Location: Coimbatore**

• *The team**

In Deloitte’s Human Capital service line, enterprise technology goes beyond operational support—it drives workforce transformation, enables innovation, and powers sustainable business growth. Learn more about Human Capital Practice

• *Your work profile**

As a People Manager in our Organizational Change Management Operate team, you will oversee service delivery, team leadership, and client engagement. You will play a critical role in ensuring high\-quality CM deliverables, managing escalations, developing the team, and contributing to the growth of the CM practice.

Your Prime Responsibilities

Organizational Change Management Leadership

• Lead Organizational Change Management initiatives across client projects, designing and implementing strategies to drive adoption and project success.
• Review and ensure high\-quality delivery of CM outputs such as stakeholder engagement plans, communication materials, training content, and adoption reports.
• Embed change enablement into broader business transformation programs, ensuring alignment with strategic goals and measurable outcomes.

Strategic Planning and Execution

• Develop and drive plans to achieve project goals, operational KPIs, and client expectations.
• Track project milestones, proactively manage risks, and ensure timelines are met.
• Apply risk mitigation strategies to address project issues early.
• Ensure alignment of delivery strategy with overall business objectives and client success outcomes.

Team Leadership and Development

• Manage a team of practitioners in Coimbatore, including team engagement and high utilization.
• Ensure delivery excellence and quality assurance
• Set clear expectations, conduct regular feedback discussions, and support career growth.
• Monitor team workload and capacity, ensuring resource balance and team engagement.
• Identify and nurture high\-potential talent for succession planning and leadership pipeline.

Executive Stakeholder and Client Management

• Build strong relationships with client stakeholders and internal leadership teams.
• Manage client escalations, provide timely resolutions, and maintain client satisfaction.
• Lead client update meetings to report on progress, risks, and next steps.
• Drive account growth by identifying new opportunities, expanding service offerings, and influencing future workstreams.
• Act as a trusted advisor to clients on change management strategy and execution.

Strategic Project and Operations Management

• Manage end\-to\-end service delivery, ensuring adherence to SLAs, quality standards, and operational processes.
• Define team goals and align them with project and organizational objectives.
• Lead performance tracking and reporting using dashboards and operational metrics.
• Ensure compliance with organizational standards, client contractual requirements, and regulatory expectations.
• Drive productivity improvement through operational excellence and digital enablement.

Business Development

• Identify new opportunities to expand CM services for existing clients.
• Support proposal development, participate in RFP responses, and present CM value offerings where needed.
• Contribute to Go\-to\-Market (GTM) strategies and collaborate with sales teams to grow pipeline.

Advanced Data Analysis and Insights

• Use data and project metrics to evaluate the impact of CM initiatives.
• Provide insights and recommendations based on data analysis to drive continuous improvement.
• Use BI tools and project analytics to inform CM strategy and effectiveness.

Communication and Collaboration

• Communicate clearly and effectively across stakeholders at all levels.
• Ensure proactive communication within the team and with clients to align expectations, milestones, and outcomes.
• Facilitate cross\-functional collaboration and retrospectives to improve team performance and delivery outcomes.

• *Key skills required**

• Education: Any Bachelor's / master's degree
• Proficient in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint, Teams) for communication, reporting, analysis, and project management.
• Experienced in using collaboration tools (e.g., MS Teams, Miro) and knowledge\-sharing platforms to drive virtual delivery and co\-creation.
• Exposure to performance management systems and professional development frameworks to support team capability building.
• Experience in managing onboarding programs, employee engagement, or broader employee experience initiatives.
• Familiarity with enterprise learning platforms (e.g., SuccessFactors, Workday Learning, Saba) and digital knowledge\-sharing environments.
• Working knowledge of survey and analytics platforms (e.g., Power BI, Tableau, Qualtrics, MS Forms) to support data\-driven decision\-making.
• 10\+ years of experience in Learning, Organizational Change Management, or Communications, with at least 5\+ years in formal people leadership roles.
• Preferred experience in managing change initiatives, specifically employee rebadging and ERP/digital transformation programs.
• Expertise in leading and implementing change management strategies at a strategic level.
• Proven ability to develop and execute strategic plans for change management initiatives.
• Experience managing mid\-to\-large sized teams in professional services, consulting, or scaled delivery (Operate) environments.
• Strong financial acumen with ability to manage budgets, optimize resource deployment, and track profitability against delivery metrics.
• Strong business acumen is essential, including understanding of revenue models, cost structures, and financial levers in consulting or delivery engagements.
• Strong leadership skills to build, mentor, and manage high\-performing teams.
• Demonstrated ability to manage and engage executive stakeholders effectively.
• Advanced skills in planning, executing, and monitoring complex projects.
• Proven track record in managing client relationships and ensuring client satisfaction.
• Extensive experience overseeing team performance, development, and engagement initiatives.
• Experience in identifying and pursuing new business opportunities.
• Experience in leading in crafting responses to RFPs and proposals.
• Ability to analyze data to drive strategic decision\-making.
• Excellent written and verbal communication skills.
• Must have demonstrated experience beyond communication alone; candidates with only a communications background will not be a fit unless they have led strategic change programs, delivery teams, and stakeholder management at scale.

Good to Have

• Certifications in Change Management (e.g., Prosci – ADKAR Model), Project Management (e.g., PMP, CAPM), or Data Analytics (e.g., Power BI, Tableau).
• Understanding of outsourcing processes, delivery models, and managed best practices.
• Skills in advanced statistical analysis, data interpretation, and business storytelling using dashboards.
• Proficiency in Business Intelligence tools (e.g., Power BI, Tableau) and Project Management tools (e.g., MS Project, Jira).
• Experience using survey platforms like Qualtrics, MS Forms, or SurveyMonkey for stakeholder feedback gathering and change readiness.
• Skills in SharePoint administration, site governance, and content lifecycle management.