Manager- Sales (Back Office)

• *JOB DESCRIPTION**

• *Position:** Manager – Sales (Back Office)

• *Department:** Sales \& Marketing

• *Key Responsibilities**

• Manage customer orders, sales documentation, invoicing, and dispatch coordination.
• Coordinate with Sales, Production, Stores, Logistics, and Accounts departments.
• Monitor order status, pending deliveries, and customer commitments.
• Prepare daily, weekly, and monthly sales MIS reports.
• Maintain customer databases, sales records, and order\-related documents.
• Handle customer queries, complaints, and follow\-ups.
• Monitor sales targets, outstanding payments, and order backlogs.
• Supervise the sales back\-office team and ensure data accuracy and timely reporting.

• *Qualification \& Experience**

• Graduate/MBA in, Marketing, or a related field.
• 6–8 years of experience in sales coordination, sales administration, or back\-office operations.
• Proficiency in MS Excel, ERP, and sales reporting.

• *Key Skills**

Communication in English, coordination, team management, analytical ability, problem\-solving, and attention to detail.

• *Key Performance Indicators (KPIs)**

• Accuracy and timeliness of sales reports.
• Order processing and delivery coordination efficiency.
• Customer query resolution time.
• Reduction in pending orders and documentation errors.
• Team productivity and customer satisfaction.

Pay: ₹50,000\.00 \- ₹60,000\.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person