Manager/Sr. Manager – Operations

• *Job Title:**

Manager/Sr. Manager – Operations

• *Location:**

Kochi, Kerela

• *Travel Required:**

Yes

• *Position Type:**

Full Time

• *Job Description**

We are seeking a **Senior Manager** with strong experience in diagnostics business expansion, multi\-center operations, and healthcare commercial growth across a region. The ideal candidate will have proven expertise in **B2B institutional sales**, **lead generation**, **P\&L management**, and building strategic relationships to scale business across multiple locations.

• *Role Summary**

The Manager/Senior Manager – Operations will be responsible for driving end\-to\-end business operations, service excellence, and operational performance for the medical center. This role will also contribute directly to financial performance by improving P\&L outcomes, generating business opportunities across diagnostic and related medical services, and identifying expansion opportunities through additional and value\-added services. This profile requires prior exposure to **healthcare operations and healthcare sales**, especially in diagnostics or medical center environments. The role emphasis includes commercial growth, operational discipline, customer experience, and regional scalability.

• *Key Responsibilities**

· Lead end\-to\-end operations for the business unit, ensuring efficient, timely, and compliant service delivery.

· Drive P\&L performance through lead generation, institutional sales, direct outreach, and B2B business development.

· Improve operational excellence through workflow optimization, productivity improvement, and execution discipline.

· Identify and support business growth opportunities, including partnerships, referral channels, and market expansion initiatives.

· Lead the introduction and scaling of new services and value\-added offerings.

· Ensure strong SOP implementation, operating controls, quality compliance, and service standards.

· Oversee customer service, complaint handling, escalation management, and service recovery.

· Monitor KPIs and dashboards covering revenue, quality, productivity, turnaround time, utilization, and compliance.

· Support profitability through improved service volumes, utilization, cost control, and commercial conversion.

· Lead, coach, and develop teams while ensuring alignment with business goals.

· Coordinate with internal and external stakeholders to maintain operational continuity and business improvement.

• *Required Experience**

· Bachelor’s degree in Healthcare Management, Hospital Administration, Business Administration, Life Sciences, or a related field; postgraduate qualification preferred.

· 6–10 years of relevant managerial experience in healthcare operations, diagnostics, medical centers, hospital operations, or related healthcare services.

· Prior experience in **healthcare sales and lead generation** is required, including exposure to **direct, institutional, or B2B channels**.

· Proven background in business operations, process improvement, operational excellence, and customer service management.

· Exposure to **P\&L drivers, budgeting, cost management, and business growth initiatives**.

· Prior involvement in diagnostics or service expansion projects will be an advantage.

• *Core Competencies**

· Operational leadership.

· Commercial orientation and business acumen.

· Process excellence and quality mindset.

· Customer\-centric thinking.

· Strong stakeholder management.

· Data\-driven decision\-making.

· Team leadership and people development.

· Accountability and execution focus.

Pay: ₹800,000\.00 \- ₹1,150,000\.00 per year

Benefits

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person