Job Description

Shift Timing: 8:00 PM to 5: AM Indian Time Zone (Night Shift)

*Position Title:** Member Benefits \& Support Coordinator

*Location: Hyderabad**

*Employment Type:** Full\-Time

*Position Summary**

We are seeking a proactive, organized, and member\-focused professional to join our team as a Member Benefits \& Support Coordinator. This role will be responsible for supporting Our members by assisting with benefit programs, responding to inquiries, coordinating with partners/vendors, and ensuring an exceptional member experience.

The ideal candidate should possess excellent communication skills, strong follow\-up abilities, customer service orientation, and the ability to manage multiple tasks efficiently.

*Key Responsibilities**

Respond to member inquiries regarding available benefits, programs, and support resources.
Assist members with registrations, enrollments, and access to partner services.
Maintain accurate records of member participation, benefit utilization, and support requests.
Coordinate with vendors, partners, and service providers to resolve member issues promptly.
Support webinars, workshops, and informational sessions for members.
Prepare communication materials, newsletters, announcements, and benefit updates.
Follow up with members to ensure timely resolution of support tickets and inquiries.
Track member feedback and identify opportunities for process improvement.
Assist in onboarding new members by explaining available benefits and resources.
Maintain vendor databases, partnership documents, and member support records.
Generate monthly reports on member engagement, support activities, and benefit utilization.
Collaborate with Membership, Sponsorship, Operations, and Chapter teams to improve member value.
Ensure professionalism, confidentiality, and accuracy while handling member information.
Support special projects and organizational initiatives as assigned.

*Required Qualifications**

Bachelor’s degree in Business Administration, Communications, Management, or related field.
2–5 years of experience in customer support, membership services, client relations, operations coordination, or similar roles.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Customer\-focused mindset with strong relationship management skills.
Ability to work independently and manage follow\-ups effectively.
Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
Experience working with CRM systems or ticketing platforms is preferred.

*Preferred Skills**

Experience in nonprofit associations, membership organizations, event coordination, or customer success roles.
Familiarity with Zoom/Webinar platforms and email communication tools.
Strong reporting and documentation capabilities.
Ability to handle multiple stakeholders professionally and efficiently.