As a ***Member Technical Staff \- DevEx (MSP/Cloud Native)*** at Nutanix, your role will be to handle escalated customer problems on a day\-to\-day basis as a Sustaining Engineer. You will be a vital part of our mission to maintain Nutanix's high industry standard NPS (Net Promoter Score) by providing ***excellent engineering assistance*** alongside our support organization to our valued customers. What makes this role particularly interesting and unique is the opportunity to tackle complex customer issues, engage in challenging problem solving, and the ability to learn about the core product both breadthwise and in\-depth in the MicroServices Platform area. We encourage you to apply and be a part of our talented team!
- *Dev\-Extension team (“DevEx” for short) at Nutanix**
The Dev\-Extension team (“DevEx” for short) at Nutanix is an approximately 70 person team located primarily in the US and India. They play a crucial role in maintaining a high NPS score by solving and root causing challenging customer problems ***at a code level***. The entire company admires their successes, and they have been often recognized in multiple R\&D All Hands. What sets them apart is their commitment to sustaining engineering and their ability to address customer issues efficiently and holistically.
- **Work as a part of the extended software development team on Software Features/Bugs**
- **Address Customer Escalations to Engineering**
- **Diagnose and debug deep and insidious issues. Provide workaround and fixes for those issues**
- **Develop automation tools to find bottlenecks and do root cause analysis and corrective action**
- **Engage with customers and support when needed to solve production issues**
- **Develop a deep understanding of complex distributed systems, and design innovative solutions for customer requirements**
- **Work in MSP related areas like Docker containers, Kubernetes, Nutanix's Management Plane (Prism Central) and its dependent services like IAM, NKP, Object Storage and Self\-Service**
- **Perform in\-depth troubleshooting of MSP deployment, upgrades, migration, scalability, and networking issues**
- **Design and develop tools to improve debuggability of the product and enhance serviceability**
- **Work closely with SW Development, QA, Documentation and Product Management teams apart from other DevEx teams to deliver high\-quality products in a fast\-paced environment**
- **Program in Linux environment and employ robust software engineering practices to develop and maintain reliable, field\-serviceable, and maintainable software components**
- Bachelor's in Computer Science with 4\-6 yrs of industry experience \-OR\- Master's in Computer Science with 3\.6 \- 6 yrs of industry experience
- Love of programming and rock\-solid experience in one or more languages: C, C\+\+, Python or Golang, ideally for enterprise\-quality software
- Extensive knowledge of UNIX/Linux or expertise in Windows
- Development experience in file systems, operating systems, hypervisors, networking, distributed systems management
- Experience working with virtualization technologies like Linux KVM, VMware, Hyper\-V, Xen (KVM and VMware preferred)
- Familiarity with OS internals, concepts of distributed data management, and design/implementation tradeoffs in building clustered, high\- performance, fault\-tolerant distributed systems software
- Strong written, verbal, and collaboration skills
- Team player that works well in fast\-paced situations and startup environments
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in\-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in\-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team\-specific guidance and norms will be provided by your manager.