C
MES Application Support
CognizantKA, IN20h ago
Full-timevia indeed
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Required Skills
sql
Job Description
- *We are looking for an MES / POMSnet Application Support Engineer with 3–8 years of experience supporting MES applications in the pharmaceutical domain. The candidate should have hands\-on experience with POMSnet or other MES platforms and be capable of supporting business\-critical manufacturing applications.**
- *Key Responsibilities**
- **Provide L2 application support for POMSnet applications.**
- **Troubleshoot and resolve application incidents and user\-reported issues.**
- **Perform initial analysis, root\-cause investigation, and coordinate with technical/vendor teams for resolution.**
- **Support application configuration, deployments, upgrades, and production support activities.**
- **Work with manufacturing/site users to understand and resolve MES\-related issues.**
- **Follow applicable GxP, change\-control, and support processes within a pharmaceutical environment.**
- **Maintain troubleshooting and knowledge documentation.**
- *Required Skills**
- **3–5 years of relevant experience in MES application support.**
- **Hands\-on experience with POMSnet or another MES platform.**
- **Experience working within the pharmaceutical/life\-sciences domain.**
- **Good understanding of manufacturing/MES processes.**
- **Strong troubleshooting, incident analysis, and application\-support skills.**
- **Good communication and stakeholder coordination skills.**
- *Good to Have**
- **Experience handling incidents/service requests using ServiceNow (SNOW).**
- **Exposure to SQL/database troubleshooting, application interfaces/integrations, and Windows/server environments.**
- **Experience supporting validated/GxP applications.**
- **MES application integration with SAP, DCS, Bartender and others**
- *Detailed Responsibilities**
- **Provide functional and technical production support for MES POMSnet applications across multiple pharma manufacturing sites, ensuring system availability and business continuity.**
- **Perform advanced troubleshooting and root cause analysis to diagnose and resolve complex issues related to Manufacturing Execution Systems (MES) and integrated applications.**
- **Configure, maintain, and optimize MES application settings to meet business, operational, and regulatory requirements.**
- **Create, maintain, and update technical documentation, SOPs, support procedures, and system configuration records in compliance with GxP standards.**
- **Ensure adherence to regulatory and compliance requirements, including FDA regulations, 21 CFR Part 11, GAMP 5, and other pharmaceutical industry standards.**
- **Develop and maintain knowledge base articles, troubleshooting guides, and best practices to improve operational efficiency and reduce recurring incidents.**
- **Collaborate with Manufacturing, Quality Assurance (QA), Validation, and IT teams, providing regular updates on incidents, service requests, changes, and ongoing support activities.**
- **Monitor system health and application performance, proactively identifying risks and implementing corrective and preventive actions (CAPA) to ensure system stability.**
- **Mentor and guide junior analysts and team members on MES applications, support processes, pharmaceutical compliance requirements, and industry best practices.**
- **Coordinate incident, problem, change, and release management activities to ensure timely resolution and controlled system changes.**
- **Support MES upgrades, enhancements, deployments, and hypercare activities to ensure successful implementation and smooth post\-deployment stabilization.**
- **It’s preferred the candidate possessess strong functional knowledge of pharmaceutical manufacturing processes, including MES operations, dispensing/weigh \& dispense, recipe execution,****and shop floor manufacturing processes, along with hands\-on experience in MES tools (POMSnet/ PAS\-X/ Syncade/ FTPS or similar) and ServiceNow (SNOW) for production support activities.**
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Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Bengaluru
- Posted
- 20h ago
- Source
- Indeed