Job Description

*What about us:**

*Ceragon Networks (**https://www.ceragon.com/about\-ceragon/) is a company that develops innovative equipment used in wireless data transmission among other software and service solutions. Our systems are based on microwave technology and serve as a cost\-effective alternative to fiber optics.

By joining our team, you will enrich your experience and work closely with high\-end technologies and have global interaction with hi\-tech professionals.

The Technical Support Engineer will have the following responsibilities:

Follow support process/cases through CRM system.
Work in a fully equipped lab environment to reproduce field issues and for self\-training.
**Analyze and debug system performance from collected data to identify point of failure.**
**Act proactively to prevent issues from happening by providing suggestions and advice to customer.**
**Support Ceragon engineers in the regions**
**Handle most complex and difficult cases and deliver the solutions to customers.**
**Follow up product development/changes with close cooperation with Tier\-3 expert team.**
**Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements**
**Document resolutions for reported issues for further training purposes through creating knowledge items**

By joining our team, you will enrich your experience and work closely with high\-end technologies and have global interaction with hi\-tech professionals worldwide.

Requirements

The ideal candidate has the following

Must

Electronic/Communication/Computer engineer (BA/BSc)
**Proven experience with planning, engineering and advanced troubleshooting of Microwave/transmission networks (Operations experience)**
**Strong Ethernet/IP/networking knowledge**
**Understanding packet switch network resiliency protocols, xSTP, G8032\.**
**Strong SDH/PDH knowledge**
**Understanding of synchronization principles and standards**
**Multivendor telecom experience, NOC or operations**
**Understanding radio link planning principles**
**Experience with SNMP based NMS platform**
2\-3 years of experience with interfacing customers (support, presales)
English – Fluent (read \+ Write \+ Speak)
Excellent communication skills
Ready to work in shifts

Advantage

* Proven knowledge and experience with

CCNP or equivalent level knowledge, MEF\-CECP
Willingness to work for flexible time zone coverage (Morning/Afternoon)
Open for on\-call availability

*We are looking for real team player with excellent communication skills, who is well organized, systematic and analytical.**

*Person should be capable for self\-learning and working in a challenging and changing environment as well as be able to make decisions under pressure by analyzing inputs.**