Job Description

Experienced and versatile IT professional with over 3 years of specialized expertise in UC and Microsoft Teams technologies.

Skilled in troubleshooting complex technical issues and providing exceptional customer support.

Proven ability to enhance communication efficiency and collaborate across teams to deliver timely and effective solutions.

Committed to continuous learning and leveraging technical knowledge to improve client satisfaction and operational success.

Handled client\-raised incidents by directly engaging with users to understand and resolve technical issues efficiently.
Proficient in configuring and supporting Cisco Unified Communications Manager (CUCM), Voice

Gateways, SIP Trunks, Microsoft Teams, MTR, AudioCodes SBC for seamless communication and collaboration solutions.

Skilled in managing and optimizing call routing operations, Teams services.
Created and managed Route Lists, Route Groups, Route Patterns, Translation patterns, Hunt List, Call Queues, Auto attendants.
Setup voicemail using Cisco Unity Connection and provide customization features using Cisco Unified

Communications Self Care Portal.

Troubleshoot issues related to call routing (MS Teams, Cisco phones, Cisco Codecs, MTR devices).
Manage Cisco phone, Codec, Polycom configurations.
Create, Delete, edit a conference room using Room Management Portal with Administrator access.
Manage MTR room commissioning and enroll them into production.
Provide support for Microsoft Teams application specific issues, Microsoft Teams Rooms meeting issues and Audio and Video conferencing issues.
Enterprise Voice feature configuration, assignment and routing using PowerShell scripts and Admin Center.
Skilled in handling Microsoft Teams Room setup, configuration, alert monitoring using MTRP portal.
Acquired knowledge and hands\-on experience in managing Teams Admin Center, O365 Admin Center.
Conducted root cause analysis for service interruptions, resolving issues in Unified communications and Microsoft Teams platforms.
Supported multiple maintenance activities with server and voice device backups, validations.
Manage knowledge articles content, template and expiration