Multiple Post Hiring- Rosters, Compliance, MIS Executive, Facility coordinator & HR

Common Employment Details for All Roles **Field** **Details** **Company Type** Back\-office support team for an Australian community care and supported accommodation services business **Work Mode** Full\-time \| On\-site **Location** India BPO Office **Shift Timing** Australian time zones \| 4:00 AM\-1:00 PM (Oct\-Mar), 5:00 AM\-2:00 PM (Apr\-Sep), Saturday 7:30 AM\-11:30 AM **Selection Process** Shortlisted candidates will complete a practical skill assessment at the office before final interviews General Requirements for All Roles · Strong written and verbal English. · High attention to detail. · Comfortable working with Australian business processes and time zones. · Good computer skills and ability to learn internal systems quickly. · Reliable, punctual, and comfortable working in a structured office environment. · Prior experience in healthcare, disability, aged care, staffing, compliance, rostering, reporting, or BPO operations will be highly regarded. **Compliance and Quality Analyst** We are hiring a Compliance and Quality Analyst to support the quality, documentation, and review functions of an Australian community care business. The role involves checking records, reviewing service documentation, identifying gaps, and helping ensure internal processes are followed accurately. This is a detail\-focused role suitable for someone with experience in compliance, quality checking, documentation review, audit support, healthcare operations, or process assurance. Key Responsibilities · Review service notes, care\-related records, and operational documentation for accuracy and completeness. · Check whether required documentation has been completed as per internal guidelines. · Review incident records and ensure required details, timelines, and follow\-up actions are documented. · Identify missing information, inconsistencies, or quality gaps in records. · Maintain trackers for compliance checks, pending actions, and review outcomes. · Escalate incomplete, incorrect, or high\-priority records to the relevant team. · Support internal quality audits and periodic file reviews. · Assist with preparing quality reports and summaries for management. · Follow confidentiality and data protection expectations at all times. · Work closely with Australian operations teams through email, chat, and internal systems. Required Skills and Experience · 1\-3 years of experience in compliance, quality assurance, document review, healthcare administration, insurance processing, audit support, or BPO quality roles. · Strong reading comprehension and written English. · Ability to identify errors, gaps, and inconsistencies in documentation. · Good Excel or Google Sheets skills. · Comfortable working with checklists, trackers, and standard operating procedures. · Ability to handle sensitive information professionally. · Strong follow\-up skills and ability to meet deadlines. Preferred Experience · Experience in healthcare, aged care, disability care, clinical documentation, insurance, legal process outsourcing, or compliance support. · Prior exposure to incident reports, case notes, service records, or audit documentation. · Experience working with Australian, UK, US, or other international clients. Skill Assessment May Include · Reviewing sample notes or records and identifying missing information. · Checking a sample incident report for completeness. · Basic Excel tracker update task. · Written communication task based on a documentation issue. **Roster Admin** We are hiring a Roster Admin to support staff scheduling for supported accommodation homes operated by an Australian community services business. The role involves preparing and maintaining rosters, filling shift gaps, updating schedules, and coordinating with internal teams to ensure staff coverage. This role is suitable for someone with experience in rostering, workforce scheduling, staffing coordination, operations support, or BPO back\-office administration. Key Responsibilities · Prepare, update, and maintain staff rosters across multiple service locations. · Monitor shift coverage and identify unfilled or urgent shifts. · Coordinate with internal teams regarding staff availability and roster changes. · Update rostering systems accurately and in a timely manner. · Track shift swaps, leave, cancellations, and replacement requirements. · Maintain roster\-related trackers and reports. · Escalate staffing gaps, repeated availability issues, or urgent coverage risks. · Communicate clearly with Australian teams through email, chat, and internal systems. · Ensure rostering information is accurate before shifts commence. · Support daily, weekly, and forward\-planning roster activities. Required Skills and Experience · 1\-3 years of experience in rostering, scheduling, staffing coordination, workforce management, BPO operations, or admin support. · Strong attention to detail and time management. · Ability to work under pressure, especially with urgent shift changes. · Good English communication skills. · Comfortable using Excel, Google Sheets, scheduling software, or CRM systems. · Ability to follow structured processes and escalation rules. · Willingness to work early morning Australian time zone shifts. Preferred Experience · Experience in healthcare staffing, home care, aged care, disability support, hospitality staffing, security staffing, logistics, or call centre workforce scheduling. · Experience using rostering platforms or workforce management tools. · Prior exposure to Australian business operations. Skill Assessment May Include · Creating or updating a sample roster. · Identifying roster gaps from a shift schedule. · Prioritising urgent staffing issues. · Drafting a clear internal message about a roster change. · Basic Excel or Google Sheets task. **MIS Executive** We are hiring an MIS Executive to support reporting, data management, invoice preparation, and operational analysis for an Australian community services business. The role requires strong Excel skills, accuracy, and the ability to work with operational and financial data. This role is ideal for someone with experience in MIS reporting, billing support, data analysis, invoice preparation, dashboards, or business operations reporting. Key Responsibilities · Prepare and maintain daily, weekly, and monthly operational reports. · Assist with invoice preparation using service, roster, attendance, and billing data. · Reconcile data across multiple systems, spreadsheets, and reports. · Identify discrepancies in hours, services, rates, or records and escalate for correction. · Maintain MIS dashboards, trackers, and performance reports. · Support management with ad hoc reporting and data requests. · Clean, organise, and validate data before reporting or invoicing. · Work with Australian teams to clarify missing or incorrect information. · Ensure reports are accurate, timely, and formatted professionally. · Maintain confidentiality of financial, staff, and client\-related information. Required Skills and Experience · 1\-3 years of experience in MIS, reporting, billing support, invoice processing, finance operations, data entry quality control, or BPO reporting. · Strong Excel skills, including formulas, filters, pivot tables, lookups, and data validation. · High attention to detail and accuracy. ·…