Network Support Engineer

Location: Vadodara, Gujarat

Employment Type: Full\-Time

Experience: 1\-2\+ years

Department: Network Operations / Technical SupportShift

Timing: Night Shift (5 working days)

• *About the Role**

We are looking for an experienced and technically strong Senior Network Engineer – Network Operations \& Security to manage day\-to\-day network operations, troubleshoot complex network issues, handle technical escalations, and lead our network engineering team.The ideal candidate should have strong hands\-on experience with enterprise networking technologies, including MikroTik, Ubiquiti UniFi, Aruba, Cisco, Fortinet, and Juniper. The candidate must have a solid understanding of routing, switching, network security, firewalls, VPNs, VLANs, and network troubleshooting.This role requires both strong technical expertise and the ability to train, guide, and manage the technical team.

• *Key Responsibilities**1\. Network Operations \& Monitoring

• Monitor day\-to\-day network operations and ensure network availability, stability, and performance.
• Monitor network devices, firewalls, switches, routers, wireless infrastructure, and related systems.
• Identify and troubleshoot network connectivity, performance, and configuration issues.
• Perform proactive monitoring and preventive maintenance.
• Maintain proper documentation of network configurations, changes, and troubleshooting activities.

• *2\. Technical Escalation Management**

• Act as the senior technical escalation point for complex network and connectivity issues.
• Take ownership of critical incidents and ensure timely resolution.
• Troubleshoot issues escalated by Network Engineers and Technical Support teams.
• Coordinate with vendors, ISPs, and third\-party technology providers when required.
• Analyze recurring problems and implement permanent solutions.
• Participate in emergency and after\-hours troubleshooting when required.

• *3\. Routing \& Switching**

• Configure, manage, and troubleshoot enterprise routers and switches.
• Strong understanding of TCP/IP, VLAN, DHCP, DNS, NAT, STP, trunking, and subnetting.
• Hands\-on experience with routing protocols such as Failover and NAT is preferred.
• Configure and troubleshoot inter\-VLAN routing and network segmentation.
• Troubleshoot LAN, WAN, WLAN, and Internet connectivity issues.
• Design and implement reliable network solutions based on business requirements.

• *4\. Network Security \& Firewalls**

• Configure, manage, and troubleshoot enterprise firewalls.
• Hands\-on experience with Fortinet, MikroTik, UniFi, Rukus, Cisco, and Juniper firewalls/security platforms.
• Configure and troubleshoot firewall policies, NAT, VPNs, port forwarding, and security rules.
• Implement network security best practices.
• Monitor security\-related network events and investigate suspicious traffic or connectivity issues.
• Maintain secure and controlled access to network infrastructure.

• *5\. Wireless Networking**

• Configure and troubleshoot enterprise Wi\-Fi networks.
• Hands\-on experience with Ubiquiti UniFi and Aruba wireless solutions.
• Troubleshoot wireless coverage, roaming, authentication, interference, and performance issues.
• Optimize wireless networks based on customer requirements and network performance.

• *6\. Team Management \& Training**

• Lead and manage Network Engineers and Technical Support Engineers during daily operations.
• Assign and monitor technical tasks and escalations.
• Train junior and mid\-level engineers on networking technologies and troubleshooting procedures.
• Conduct technical knowledge\-sharing and training sessions.
• Review team performance and provide technical guidance and feedback.
• Develop and maintain standard operating procedures (SOPs) for network operations.
• Ensure the team follows proper troubleshooting and escalation procedures.

• *7\. Customer \& Client Support**

• Provide technical assistance for critical customer network issues.
• Communicate with customers regarding technical incidents and resolutions.
• Participate in technical discussions with customers, vendors, and management.
• Ensure customer issues are handled professionally and within agreed SLA requirements.
• Prepare technical reports and incident summaries when required.

Required Technical SkillsThe candidate must have hands\-on experience with:

• MikroTik RouterOS
• Ubiquiti UniFi
• Aruba Networking

• *Strong knowledge of:**

• Routing \& Switching
• TCP/IP
• VLANs
• DHCP \& DNS
• NAT
• Firewall configuration
• VPN
• WAN/LAN
• Network Security
• Wireless Networking
• Network Monitoring
• Troubleshooting and Incident Management

• *Candidate Requirements**

• Bachelor's degree or diploma in Computer Science, Information Technology, Networking, or a related field.
• 2–4\+ years of relevant network engineering experience.
• Strong hands\-on troubleshooting experience in enterprise networks.
• Experience handling technical escalations and critical network incidents.
• Experience managing or mentoring a technical/networking team.
• Strong analytical and problem\-solving skills.
• Ability to work independently and take ownership of critical issues.
• Excellent English communication skills are mandatory, both written and verbal.
• Ability to communicate technical issues clearly to both technical and non\-technical customers.
• Willingness to work in a support environment that may require rotational or after\-hours support.

Preferred Certifications

Certifications are preferred but not mandatory

• MikroTik MTCNA / MTCRE / MTCSE
• Cisco CCNA / CCNP
• Fortinet FCF / FCA / FCP
• Aruba certifications
• Juniper JNCIA / JNCIS
• Other relevant networking or cybersecurity certifications

Experience

• Network support: 2 years (Preferred)

Language

• English (Preferred)

Location

• Vadodara, Gujarat (Preferred)

Shift availability

• Night Shift (Preferred)

Work Location: In person