non voice process

• *Non\-Voice Process Associate / Executive**Role OverviewThe Non\-Voice Process Associate handles customer inquiries, processes transactions, and updates databases entirely through text\-based communication. The ideal candidate has strong written English skills, fast and accurate typing abilities, and high attention to detail.Key Responsibilities

• **Customer Support:** Answer customer questions and resolve issues via live chat, email, and social media channels.
• **Data Management:** Perform accurate data entry, update customer records, and verify documents in the internal database.
• **Ticket Management:** Track, prioritize, and close support tickets based on urgency and company service level agreements (SLAs).
• **Cross\-functional Collaboration:** Coordinate with internal teams or other departments to resolve complex client requests.
• **Quality \& Compliance:** Follow standard operating procedures (SOPs) and data privacy regulations while maintaining high customer satisfaction (CSAT) scores.
• Age criteria 18 to 29 years

Pay: ₹13,000\.00 \- ₹28,000\.00 per month

Work Location: In person