non voice process

• *\-Voice Process** (commonly found in BPOs and KPOs) refers to roles where **employees manage customer queries, backend tasks, or data operations completely through written communication or system updates, without talking over the phone**.The exact job description varies by the specific role, but a standard template for a Non\-Voice Process role outlines the core tasks, skills, and qualifications:**Job Summary**The Non\-Voice Process Associate or Executive is responsible for managing and resolving customer inquiries and completing backend data tasks using text\-based channels such as email, live chat, social media, and ticketing systems. The ideal candidate excels in written communication, is detail\-oriented, and can efficiently multitask in a fast\-paced digital environment.**Core Responsibilities**

• **Customer Support:** Handle inbound and outbound text\-based interactions (live chat, emails, social media) to address customer complaints or inquiries.
• **Information Provision:** Provide clear, accurate, and timely information regarding company products, services, policies, and account details.
• **Data Management \& Entry:** Accurately process transactions, verify documents, and update customer records and databases.
• **Issue Resolution:** Troubleshoot customer problems, track issues, and ensure satisfactory resolution while strictly adhering to company guidelines.
• Age criteria 18 to 29 years

• *Documentation:** Maintain meticulous records of all text\-based interactions and communications in the Customer Relationship Management (CRM) or internal systems.

Pay: ₹16,000\.00 \- ₹33,000\.00 per month

Work Location: In person