non voice process

A **non\-voice process** involves handling customer queries, data entry, and backend tasks entirely through text (such as email, live chat, and messaging apps) or document processing, rather than over the phone.The exact roles and responsibilities vary based on the specific job, but general functions encompass the following:

• *Key Responsibilities**

• **Chat \& Email Support:** Respond to customer queries, resolve complaints, and troubleshoot issues in real\-time or via ticket systems.
• **Data Processing \& Management:** Accurately gather, process, and enter information into company systems.
• **Record Keeping:** Maintain accurate records of all interactions and transactions.
• **Backend Operations:** Provide administrative and operational support (e.g., insurance documentation, payroll, reporting) without direct verbal interaction.

• *Meeting SLAs:** Consistently meet performance metrics related to response time, resolution rate, and customer satisfacti

• *Essential Qualifications \& Skills**