Job Description

*ABOUT THE BRAND:**

Ponni Cycles is seeking a proactive and organized Office Administrator to manage daily administrative operations, support customer interactions, coordinate sales activities and assist with marketing initiatives. The ideal candidate should possess strong communication skills, attention to detail, and the ability to efficiently handle multiple responsibilities in a retail environment.

*KEY RESPONSIBILITIES:**

*Administrative \& Office Management**

Manage day\-to\-day office operations and administrative activities.
Create and maintain invoices, quotations, receipts, and sales records.
Maintain customer databases, inventory records, and business documentation.
Handle incoming calls, emails, and customer inquiries professionally.
Prepare daily, weekly, and monthly reports for management.

*Customer Service \& Sales Support**

Welcome customers and assist them with product information and basic queries.
Coordinate with the sales team to ensure smooth customer service and order processing.
Follow up on customer inquiries, orders, and service requests.
Maintain strong customer relationships and ensure a positive shopping experience.
Support promotional activities and in\-store sales campaigns.

*Marketing \& Social Media Coordination**

Coordinate with the social media and design team for promotional creatives and campaigns.
Collect product details, offers, and updates required for marketing activities.
Assist in planning and executing seasonal promotions, product launches, and sales events.
Ensure timely communication between management and the marketing team.

*Inventory \& Retail Operations**

Assist in maintaining stock records and inventory updates.
Coordinate with suppliers and vendors for product availability and deliveries.
Monitor showroom display requirements and product availability.
Support billing and order management processes.

*General Responsibilities**

Ensure proper filing and record\-keeping of business documents.
Coordinate meetings, appointments, and internal communications.
Assist management with operational and administrative tasks as required.
Maintain a professional and organized work environment.

*Required Skills \& Qualifications**

Any Highest Level in Schooling or Bachelor's Degree or Diploma
0\-1 years of experience in administration, retail operations, or customer service (preferred).
Proficiency in MS Office (Word, Excel, Outlook).
Strong communication and interpersonal skills.
Good organizational and multitasking abilities.
Basic knowledge of billing, invoicing, and inventory management.
Ability to coordinate effectively with multiple teams.