Office Assistant

Work profile as per our requirements

1\. \*Role\*: Handle inbound/outbound calls, emails, chats and resolve customer queries.

2\. \*Support\*: Address complaints, product/service issues and provide accurate information.

3\. \*Order Management\*: Assist with booking, tracking, returns, and after\-sales support.

4\. \*CRM Updates\*: Log all interactions and maintain updated customer records in CRM.

5\. \*Coordination\*: Work with sales, tech, and logistics teams to resolve issues quickly.

6\. \*Feedback\*: Collect customer feedback and share insights for service improvement.

7\. \*experience\*: Meet KPIs like response time, CSAT, and first\-call resolution rate.

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Benefits

• Provident Fund

Work Location: In person