OKTA - IAM Support Engineer(Contract)

### **Key Responsibilities**

• Provide production support for the Okta Workforce Identity and Access Management (WIAM) platform.

• Manage user onboarding, offboarding, and lifecycle activities.

• Configure and troubleshoot Multi\-Factor Authentication (MFA).

• Handle password resets, account recovery, and access\-related issues.

• Analyze Okta system logs and troubleshoot login and authentication failures.

• Understand and support Okta Global Session Policies and Application Sign\-On Policies.

• Monitor authentication issues and coordinate with engineering and security teams.

• Handle IAM support tickets and meet operational SLAs.

• Assist with application onboarding and identity integrations.

• Support SCIM provisioning and user lifecycle management.

• Maintain technical documentation and follow IAM security best practices.