Oversee all hotel departments to guarantee consistently high guest service standards while achieving business objectives and maximizing outlet profitability. Implement and monitor effective cost controls across all areas. Plan and direct main hotel operations, including quality assurance, standards enforcement, cleanliness, and guest satisfaction initiatives. Foster a culture of excellence in guest care, encouraging warm welcomes and exceeding expectations. Collaborate closely with all Heads of Departments to ensure smooth daily operations. Conduct regular operational meetings with HODs to review routine matters, departmental performance targets, and guest feedback. Act as deputy to the General Manager during their absence and represent them at various meetings and events. Drive profit maximization through strategic operational controls.