Operations Executive

• *Key Responsibilities:**

Ensure the 2\-wheeler riders’ availability is planned for the next day

Ensure that 2\-wheelerriders arrive at reporting location on time

Ensure alternate arrangements are made if an assigned rider does not report in the reporting location

Monitor the end\-to\-end delivery process – From the time the customer places the order to the time the end customer receives the order and all payments cleared.

Plan and assign schedule orders

Ensure SLA are met with no escalations from customers.

Ensure that all CODs are paid back to the customer or Qwqer the same day

Ensure that drivers are properly allocated to meet customer requirements, keeping a constant check on the driver’s productivity.

Must have up\-to\-updated ground level information and must be willing to go on the field to conduct spot audits, meet riders and keep them updated on the driver app release, training requirements etc.

Assist in sourcing and recruiting quality delivery executives and drivers by referral programs and fieldsourcing

Ensure that all documents are checked and verified before onboarding a delivery executive.

Timely information must be provided to the customer service team

Interact with customers when required to address operational concerns, provide updates, and resolvedelivery\-related issues.

Ensure all business is conducted in accordance with the company’s operational and safety procedures ensuring minimum risk to drivers and the business.

• *QUALIFICATIONS**

High school diploma or equivalent Experience in Operations/customer service (logistics preferred)

Good communication \& problem\-solving skills, Basic MS Excel, Word \& communication tools knowledge

Familiarity with office management software.

Experience: 6 months\- 1 year

• *Mandatory Skills:**

Looking for an immediate joiner

Male or female candidate can apply

1 to 2 Years of relevant experience in last mile / hyper local delivery operations either as an operations executive or Team Lead

Must have good communication skill in Tamil and reasonable communication skill in English and Hindi

Flexibility in shift timings.

Pay: ₹20,000\.00 \- ₹31,470\.59 per month

Work Location: In person