Operations Executive

• *Job Title:** Operations Executive

• *Department:** Operations
• *Reporting To:** Operations Manager / Technical Head

• *Job Summary**

The Operation Executive is responsible for planning, coordinating, and monitoring daily operational activities to ensure smooth service delivery, technician efficiency, customer satisfaction, and compliance with company standards and safety protocols.

• *Key Responsibilities**

• Plan and schedule daily pest control operations and service routes
• Coordinate with field technicians regarding duty allocation, attendance, and work completion
• Ensure services are delivered as per contract (AMC/EMC/HMC) and company SOPs
• Monitor technician performance, grooming, PPE usage, and safety compliance
• Handle customer coordination for service confirmation, follow\-ups, and complaints
• Maintain operational records, service reports, job cards, and inspection data
• Ensure proper usage of approved chemicals, equipment, and pest control methods
• Support audits related to ISO, GMP, FSSC, food safety, and client inspections
• Coordinate with accounts and admin for billing, service closure, and documentation
• Assist management in improving operational efficiency and service quality

• *Required Skills \& Competencies**

• Strong coordination and communication skills
• Basic knowledge of pest control operations (preferred)
• Ability to manage multiple tasks and field teams
• Good documentation and reporting skills
• Problem\-solving and decision\-making ability
• Knowledge of safety standards and compliance

• *Qualification \& Experience**

• Minimum: Graduate / Diploma (any discipline)
• Experience: 1–3 years in operations, field coordination, or service industry
• Pest control or facility management experience will be an added advantage

• *Key Performance Indicators (KPIs)**

• On\-time service delivery
• Technician productivity and compliance
• Customer satisfaction and complaint resolution
• Accuracy of operational records
• Audit and safety compliance

Job Type: Full\-time

Pay: ₹10,000\.00 \- ₹12,500\.00 per month

Benefits

• Cell phone reimbursement

Work Location: In person