Operations & Implementation Manager

Job Description: Operations \& Implementation Manager (Technology Startup) About the Company We are building India’s first integrated Fire Compliance Technology Platform that digitises the complete fire safety lifecycle—from Audit and Gap Analysis to BOQ Generation, Quotation, Execution Tracking, Documentation, and Fire NOC Compliance. Our mission is to transform a traditionally fragmented and manual industry into a technology\-driven ecosystem that delivers transparency, efficiency, and compliance for builders, MSMEs, commercial establishments, and facility owners across India. This is an opportunity to join a startup at an early stage and work directly with the founder to build and scale a category\-defining technology platform. ⸻ Role Overview We are looking for a highly proactive and execution\-focused Operations \& Implementation Manager who can act as the bridge between the Founder, software development team, vendors, freelancers, and internal stakeholders. The ideal candidate will ensure that business requirements are effectively translated into execution and that all stakeholders work in alignment towards the company’s objectives. This role combines elements of operations management, project coordination, product implementation, testing, vendor management, and technology adoption. You will work directly with the Founder and play a critical role in transforming ideas into successful implementation. ⸻ Key Responsibilities 1\. Founder Vision to Execution \* Understand the founder’s vision, business objectives, and operational requirements. \* Convert ideas and requirements into actionable tasks and implementation plans. \* Coordinate execution across multiple stakeholders. \* Track progress, identify bottlenecks, and ensure timely completion of deliverables. ⸻ 2\. Technology \& Software Coordination \* Work closely with the software development company and technology partners. \* Communicate business workflows and operational requirements effectively. \* Coordinate implementation of new features and enhancements. \* Review completed modules and ensure they align with intended business logic. \* Participate in discussions related to product development, implementation, and improvements. ⸻ 3\. Product Testing \& Quality Assurance \* Conduct end\-to\-end testing of software modules and workflows. \* Identify: \* Bugs \* Workflow gaps \* Logic errors \* User experience issues \* Missing requirements \* Document observations and coordinate corrective actions with developers. \* Ensure quality before deployment and release. ⸻ 4\. Implementation \& User Adoption \* Support internal teams in adopting and effectively using the platform. \* Conduct demonstrations, training sessions, and onboarding activities. \* Gather user feedback and recommend improvements. \* Ensure successful transition from manual processes to digital workflows. ⸻ 5\. Vendor \& Freelancer Management Coordinate and manage interactions with: \* Software development partners \* UI/UX designers \* Digital marketing agencies \* Content creators \* Consultants \* Other service providers Ensure: \* Clear communication of requirements \* Timely delivery of tasks \* Quality of deliverables \* Accountability and follow\-up ⸻ 6\. Process Improvement \* Continuously identify inefficiencies and opportunities for improvement. \* Recommend enhancements in: \* Operations \* Technology adoption \* User workflows \* Internal processes \* Drive implementation of approved improvements. ⸻ 7\. Documentation \& Reporting Maintain: \* Task trackers \* Meeting minutes \* Project status reports \* Testing reports \* SOPs \* Vendor deliverables \* Implementation documentation Provide regular updates to the Founder regarding: \* Progress \* Risks \* Delays \* Dependencies \* Action items ⸻ Qualifications \& Experience Educational Qualifications (Preferred) \* Bachelor’s Degree in: \* Information Technology (IT) \* Computer Engineering \* Computer Science \* Information Systems \* Related technical discipline Additional Preference: \* MBA \* PGDM \* Master’s Degree in Management, Operations, or Business Administration ⸻ Work Experience \* 3–5 years of relevant experience in: \* Operations Management \* General Management \* Project Coordination \* Product Operations \* Software/Application Implementation \* IT Project Coordination \* Business Operations ⸻ Skills Required \* Strong communication and coordination skills \* Excellent follow\-up and stakeholder management abilities \* Strong organisational and execution capabilities \* Problem\-solving mindset \* Ability to manage multiple projects simultaneously \* Strong attention to detail Basic understanding of: \* Software development lifecycle \* SaaS applications \* Product workflows \* APIs and system integrations \* Business process management Tools familiarity: \* Microsoft Excel / Google Sheets \* Notion \* ClickUp \* Jira \* Other project management tools ⸻ Ideal Candidate The ideal candidate should be comfortable working at the intersection of business and technology and should be able to: \* Understand business requirements and operational workflows. \* Coordinate effectively between founders, developers, vendors, consultants, and users. \* Translate requirements into actionable execution plans. \* Run testing and implementation cycles independently. \* Ensure adoption and effective usage of technology solutions. \* Thrive in a fast\-paced startup environment. ⸻ Preferred Experience Candidates with prior experience in: \* SaaS platforms \* Technology startups \* ERP or workflow\-based systems \* Product implementation \* Digital transformation projects \* B2B technology companies will be preferred. ⸻ This Role Is NOT For \* Candidates who require constant supervision. \* Pure administrative coordinators. \* Individuals uncomfortable with technology. \* Professionals seeking highly structured corporate environments with limited ownership. ⸻ What You’ll Get \* Direct exposure to building a startup from the ground up. \* Close collaboration with the Founder. \* High ownership and decision\-making opportunities. \* Exposure to technology, operations, product implementation, and business strategy. \* Opportunity to play a key role in building a scalable technology business. ⸻ Location Vasai, Mumbai Metropolitan Region Work\-from\-office is preferred during the initial growth phase. ⸻ Compensation ₹4,00,00 \- ₹6,00,000 per annum (Higher compensation may be considered for exceptional candidates) Performance\-linked incentives based on contribution and impact. ⸻ Application Process Interested candidates may share: \* Updated CV \* Current CTC \* Expected CTC \* Notice Period \* Current Location \* Preferred Working Style (Office / Hybrid / Remote) \* Brief note on why they are interested in this role ⸻ What Success Looks Like in 6 Months \* Independently coordinate software development and implementation activities. \* Effectively manage vendors, freelancers, and stakeholders. \* Run testing and feedback cycles with minimal supervision. \* Ensure successful adoption of the platform by internal users. \* Become the Founder’s trusted execution partner for operational and technology initiatives. \* Drive projects from concept to implementation with measurable outcomes. Pay: ₹303,297\.98 \- ₹600,000\.00 per year Work Location: In…