Job Description

Job Title: Operations Executive – Life Insurance

Location :\- Moti Nagar

Experience Required :\- 2\+ Years

Employment Type :\- Full\-Time

Job Summary

We are seeking a detail\-oriented and proactive Operations Executive with 2 years of experience in the Life Insurance industry. The candidate will be responsible for managing policy administration processes, ensuring operational accuracy, coordinating with internal stakeholders, and delivering excellent customer service while adhering to regulatory and company guidelines.

Key Responsibilities

Process life insurance policy issuance, endorsements, renewals, reinstatements, and cancellations.
Verify customer documentation and ensure compliance with regulatory and company requirements.
Manage policy servicing requests, including nominee updates, address changes, fund switches, and premium\-related queries.
Coordinate with sales, underwriting, claims, and customer service teams for smooth policy lifecycle management.
Maintain accurate records and update information in operational systems.
Monitor turnaround times (TAT) and ensure timely completion of operational activities.
Handle customer and partner queries related to policy administration and servicing.
Support claims processing by verifying documentation and coordinating with relevant departments.
Prepare operational reports, MIS, and dashboards for management review.
Identify process improvement opportunities to enhance efficiency and customer satisfaction.
Ensure compliance with IRDAI regulations and internal operational policies.