Operations Manager

• *Key Duties and Responsibilities**

• *Order Fulfilment \& Dispatch Management**

· Direct and supervise all dispatch operations, including order processing, picking, packing, and shipment execution of spices, oleoresins, essential oil, natural dye.

• Ensure accuracy, completeness, and timeliness of all outgoing orders
• Establish and enforce standard operating procedures (SOPs) for dispatch activities

• *Logistics Coordination \& Delivery Oversight**

· Manage relationships with logistics partners, transport providers, and third\-party vendors

• Monitor delivery schedules to ensure adherence to committed timelines
• Implement route and cost optimization strategies to improve efficiency

• *Quality Assurance \& Packaging Standards**

• Ensure all dispatched products meet defined quality benchmarks.
• Oversee packaging processes to ensure alignment with brand standards and product safety requirements.
• Minimize damages, losses, and returns attributable to handling or packaging deficiencies.

• *Customer Experience \& Feedback Management**

• Monitor and evaluate customer feedback related to delivery and packaging.
• Investigate service failures and implement corrective and preventive actions.
• Collaborate with cross\-functional teams to enhance overall customer experience.

• *Process Improvement \& Operational Excellence**

• Identify operational gaps and inefficiencies and implement process improvements.
• Drive continuous improvement initiatives through data analysis and performance monitoring.
• Ensure compliance with internal policies and regulatory requirements.

• *Team Leadership \& Vendor Management**

• Lead, train, and develop operations and warehouse personnel.
• Define performance expectations and monitor team productivity.
• Evaluate and manage third\-party service providers to ensure service excellence.

Pay: ₹25,000\.00 \- ₹45,000\.00 per month

Benefits

• Leave encashment
• Provident Fund

Experience

• Proven track record of end\-to\-end operational management: 2 years (Preferred)

Work Location: In person