Program Manager

• *Key Role and Responsibilities**

• *Process Design \& SOP Implementation**

· Develop, standardize, and implement SOPs across functions to ensure operational consistency and compliance.

· Continuously review and update SOPs in line with business needs and industry best practices.

· Ensure adherence to defined processes through regular audits and governance mechanisms.

• *Stakeholder Management**

· Engage with internal and external stakeholders to align program objectives and deliverables.

· Act as a central point of coordination across cross\-functional teams.

· Manage stakeholder expectations and resolve conflicts effectively.

• *Goal Setting \& Review Mechanisms**

· Facilitate periodic goal\-setting exercises aligned with organizational priorities.

· Conduct weekly, monthly, and quarterly review meetings to track progress.

· Provide actionable insights and recommendations based on performance data.

• *Automation \& Process Optimization**

· Identify opportunities for process automation and digital transformation.

· Collaborate with technology teams to implement automation solutions.

· Drive efficiency improvements through workflow optimization and system enhancements.

• *Traceability \& Data Governance**

· Establish systems and processes to ensure end\-to\-end traceability of operations.

· Ensure accurate data capture, reporting, and documentation across all process stages.

· Maintain transparency and audit readiness through structured record\-keeping.

• *Continuous Improvement Initiatives**

· Lead initiatives focused on process improvement, cost optimization, and productivity enhancement.

· Utilize data analytics to identify trends, gaps, and improvement opportunities.

· Implement best practices and benchmark performance against industry standards.

Pay: ₹300,000\.00 \- ₹540,000\.00 per year

Benefits

• Leave encashment
• Provident Fund

Experience

• design, implementation, and governance of SOPs : 2 years (Preferred)

Work Location: In person