- *Operations Manager – Crystal Group**
- *Department:** Operations
- *Location:** Mumbai – Goregaon
- *Salary:** ₹12–18 LPA (Based on experience and capability)
- *Experience:** 8–15 Years
- *Employment Type:** Full\-Time
- *Work Mode:** On\-Site
Crystal Group is one of India's fastest\-growing cold chain infrastructure companies, delivering integrated solutions across Cold Storage, Reefer Transportation, and Temperature\-Controlled Logistics. With over six decades of industry expertise, we are building the backbone of India's cold chain ecosystem through technology, operational excellence, and customer\-centric solutions.
We are looking for a highly driven Operations Manager who can lead end\-to\-end operations, drive efficiency, ensure compliance, and deliver superior customer service across multiple locations and business verticals.
- *Key ResponsibilitiesOperational Excellence**
- Manage daily order\-to\-delivery operations and ensure seamless execution across assigned regions.
- Drive OTIF (On\-Time In\-Full) performance above 95%.
- Monitor and optimize cold storage, transportation, and reefer operations.
- Ensure inventory accuracy above 98% across all managed facilities.
- Lead capacity planning, resource allocation, and operational scheduling.
Reefer \& Logistics Management
- Oversee reefer container operations, PTI compliance, temperature monitoring, and fleet utilization.
- Coordinate with shipping lines, transporters, and logistics partners for smooth movement of temperature\-sensitive cargo.
- Manage detention, demurrage, and operational cost controls.
- Ensure timely resolution of breakdowns, temperature excursions, and operational disruptions.
Team Leadership
- Lead and develop operations, warehouse, service, and logistics teams.
- Drive accountability through KPIs, SOP adherence, and performance reviews.
- Build a high\-performance culture focused on execution, ownership, and continuous improvement.
- Conduct regular training programs on safety, compliance, and operational best practices.
Customer \& Service Management
- Ensure high service standards and customer satisfaction across all touchpoints.
- Handle escalations and critical customer issues with urgency and ownership.
- Work closely with Sales and Business Development teams to support business growth.
Compliance \& Safety
- Enforce FSSAI, HACCP, GMP, and statutory compliance across facilities.
- Ensure adherence to health, safety, and operational regulations.
- Lead internal audits, corrective actions, and compliance improvement initiatives.
Vendor \& Cost Management
- Manage transporters, contractors, service vendors, and project partners.
- Negotiate and monitor vendor SLAs and performance metrics.
- Drive annual operational cost reduction initiatives while maintaining service quality.
- Monitor operational budgets and improve profitability through efficiency programs.
Reporting \& MIS
- Prepare and submit daily, weekly, and monthly operational MIS reports.
- Track key operational metrics and recommend improvement actions.
- Present operational performance reviews to senior leadership.
Desired Candidate ProfileMust\-Have Experience
- 8–15 years of experience in Cold Chain, Refrigerated Logistics, Warehousing, Supply Chain, or Reefer Operations.
- Proven experience managing multi\-site operations.
- Strong exposure to reefer containers, temperature\-controlled logistics, or cold storage operations.
- Experience handling transport vendors, shipping lines, and logistics partners.
- Demonstrated success in process improvement and cost optimization initiatives.
- Experience managing large operational teams.
Technical Knowledge
- Cold Chain Operations
- Reefer Container Management
- Warehouse Operations
- Inventory Management
- Logistics \& Transportation Planning
- Vendor Management
- Operational MIS \& Reporting
- Compliance \& Safety Standards
Leadership Competencies
- Strong ownership mindset
- Excellent problem\-solving ability
- High\-pressure decision making
- Team leadership and people management
- Customer\-centric approach
- Execution excellence
- *Key Performance Indicators (KPIs)**
- OTIF Performance \> 95%
- Inventory Accuracy \> 98%
- Temperature Compliance \> 99%
- Customer Complaint Resolution within SLA
- Vendor SLA Adherence \> 95%
- Operational Cost Reduction Targets Achieved
- Zero Critical Compliance Violations
- MIS Submission Accuracy \& Timeliness
- Team Productivity \& Retention Metrics
- *Why Join Crystal Group?**
- Opportunity to lead large\-scale cold chain operations.
- Direct exposure to leadership and strategic decision\-making.
- Fast\-growing organization with strong expansion plans.
- Merit\-driven culture with accelerated career growth opportunities.
- Opportunity to create lasting impact in India's cold chain infrastructure sector.
Pay: ₹40,000\.00 \- ₹60,000\.00 per month
Work Location: In person