Liscom Solutions and Services seeks a dynamic Operations Manager to oversee end-to-end BPO operations. This role involves managing all departments, monitoring daily workflows, and developing strategies to enhance productivity and service quality. A key focus is building and maintaining strong client relationships to ensure satisfaction and retention, acting as the primary contact. The manager will drive business objectives, lead continuous process improvements, and manage team performance to achieve operational efficiency. Responsibilities include creating operational plans, analyzing metrics, and fostering a collaborative culture. The ideal candidate has proven experience in BPO operations management, strong leadership, and problem-solving skills, with the ability to handle multiple priorities in a fast-paced environment to meet organizational goals.