Operations Manager

Operations Manager –

Key Roles \& Responsibilities

1\. Daily Operations Management: Oversee the day\-to\-day functioning of centre ensuring smooth and efficient operations across all departments.

2\. Patient Experience: Ensure excellent patient service, timely appointments, reduced waiting time, and effective resolution of patient complaints.

3\. OPD \& IVF Cycle Coordination: Coordinate OPD, consultations, investigations, IUI, IVF cycles, OT procedures, and embryo transfer schedules with the clinical team.

4\. Team Management: Coordinate with doctors, embryologists, nursing staff, counsellors, front office, billing, and other support teams to ensure operational efficiency.

5\. Business Development \& Revenue Growth: Drive centre revenue through improved consultation conversions, IVF cycle conversions, patient follow\-ups, referral management, and ethical marketing initiatives.

6\. KPI Monitoring: Track key operational and business indicators, including OPD footfall, consultation\-to\-IVF conversion, cycle volume, revenue, patient feedback, and cancellation rates.

7\. Financial \& Cost Control: Monitor operational expenses, consumables, inventory, vendor payments, and resource utilization to maintain cost efficiency.

8\. Compliance \& Documentation: Ensure compliance with applicable ART Act and Rules, PCPNDT requirements, biomedical waste management, clinical documentation, and other statutory requirements.

9\. Quality \& Patient Safety: Implement SOPs, monitor service quality, coordinate audits, and ensure adherence to infection control and patient safety protocols.

10\. Inventory \& Equipment Management: Ensure the availability of medicines, IVF consumables, laboratory supplies, and functional medical equipment in coordination with respective department heads.

11\. MIS \& Reporting: Prepare and submit daily, weekly, and monthly operational reports, business performance dashboards, and action plans to management.

12\. Coordination with Management: Work closely with the Centre Head, Medical Director, and corporate team to achieve operational targets, improve productivity, and implement organizational policies.

13\. Staff Productivity \& Training: Monitor employee attendance, productivity, discipline, training needs, and coordination between departments.

14\. Continuous Improvement: Identify operational gaps, implement corrective actions, and improve patient satisfaction, service delivery, and overall centre performance.

Key objective: To ensure smooth centre operations, excellent patient experience, regulatory compliance, team productivity, and sustainable revenue growth while maintaining clinical quality and ethical patient care. P \& L

Pay: ₹50,000\.00 \- ₹60,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person