Operations Manager

The **Travel Operations Manager** leads Team Leaders (TLs) and international travel agents to ensure flawless global execution. You will define performance metrics (KRAs/KPIs), resolve critical escalations, and drive strategic cost savings.

Key Responsibilities

• **People Leadership:** Oversee, mentor, and evaluate Team Leaders (TLs) and international travel agents.
• **KRA/KPI Frameworks:** Create and track performance metrics (booking accuracy, response times, SLA adherence) for agents and TLs.
• **Escalation Management:** Act as the final point of escalation for complex international travel issues, vendor disputes, and global emergencies.
• **Cost Saving \& Efficiency:** Identify and implement cost\-saving initiatives, optimize booking workflows, and minimize financial leakage (errors, debit memos).
• **Vendor Operations:** Manage SLAs and performance of international DMCs, airlines, and hotel partners.

Pay: ₹100,000\.00 \- ₹150,000\.00 per month

Benefits

• Food provided