To ensure overall operational excellence of the mall by integrating engineering, soft services, security, parking, tenant coordination, customer experience, and commercial readiness to achieve business performance targets.
- Lead day\-to\-day mall operations across all departments.
- Ensure seamless coordination between engineering, soft services, security, leasing, and marketing teams.
- Maintain operational readiness during peak seasons, weekends, and events.
- Monitor uptime of HVAC, electrical, civil, fire, and utility systems.
- Ensure preventive maintenance culture and risk mitigation planning.
- Maintain mall cleanliness, hygiene, and ambience standards.
- Enforce tenant operational discipline and SOP compliance.
- Ensure effective security deployment and emergency preparedness.
- Manage parking operations and customer traffic flow.
- Govern vendor performance through SLA monitoring and review.
- Monitor operational budgets and identify cost optimisation opportunities.
- Support revenue generation through operational alignment with leasing and marketing initiatives.
- *Key Performance Indicators (KPIs)**
- Mall uptime percentage
- Customer complaint index
- Cleanliness audit score
- Utility cost vs budget
- Vendor SLA performance
- Tenant compliance score
- Incident frequency
- Parking efficiency index
- Event execution quality
- Operational cost per sq ft
- *Qualification \& Experience**
- Graduate / Engineer / MBA preferred
- 8–10 years’ experience in mall / hospitality / commercial real estate operations
- Strong multi\-department leadership capability
- Experience managing high footfall environments
- Proven vendor management and crisis handling ability
- *Authority \& Control Expectations**
This role functions as the operational command center of the mall. The incumbent is expected to proactively manage risks, enforce operational discipline, ensure cross‑functional coordination, and drive continuous improvement in operational performance.
Pay: ₹35,000\.00 \- ₹45,000\.00 per month
Benefits
- Cell phone reimbursement
- Health insurance
- Paid sick time
Work Location: In person