Operations Manager

Job Summary

The Operations Manager is responsible for overseeing the day\-to\-day operations of the hospital to ensure efficient, high\-quality, and patient\-centered healthcare services. The role focuses on optimizing operational efficiency, improving patient experience, ensuring regulatory compliance, and coordinating activities across all clinical and non\-clinical departments.

Key ResponsibilitiesHospital Operations Management

• Oversee the daily operations of all hospital departments, including OPD, IPD, Emergency, ICU, OT, Diagnostics, Pharmacy, Front Office, Housekeeping, Maintenance, Security, and Support Services.
• Ensure smooth coordination between clinical and non\-clinical departments.
• Monitor patient flow and optimize operational processes to reduce waiting times.
• Implement policies and procedures to improve operational efficiency.

Patient Care \& Service Excellence

• Ensure high standards of patient care and customer service across the hospital.
• Monitor patient feedback and implement corrective actions to improve patient satisfaction.
• Address and resolve patient grievances in a timely and professional manner.
• Promote a culture of patient safety and service excellence.

Quality \& Compliance

• Ensure compliance with NABH, statutory, legal, and regulatory requirements.
• Coordinate internal audits and support accreditation activities.
• Monitor adherence to hospital policies, SOPs, and quality standards.
• Implement quality improvement initiatives and monitor outcomes.

Emergency \& Risk Management

• Participate in disaster management and emergency preparedness activities.
• Ensure hospital readiness during emergencies and critical situations.
• Monitor and mitigate operational risks affecting patient care and hospital services.

Reporting \& Coordination

• Prepare daily, weekly, and monthly operational reports.
• Conduct departmental review meetings and follow up on action plans.
• Present operational performance reports to senior management.

Required Qualifications

• Master's Degree in Hospital Administration (MHA), Healthcare Management, MBA (Hospital Management), or equivalent.
• Bachelor's degree in Healthcare Administration, Life Sciences, Nursing, or related field.

Experience

• 5–10 years of experience in hospital operations management.
• Experience in a multi\-specialty hospital is preferred.
• Knowledge of NABH standards and healthcare regulations.

Required Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Problem\-solving and decision\-making skills.
• Operational planning and process improvement expertise.
• Knowledge of hospital quality standards and accreditation requirements.
• Proficiency in MS Office and Hospital Information Systems (HIS).

Working Conditions

• Full\-Time Position.
• Availability for rotational duties, emergency situations, and hospital operational requirements.
• Frequent interaction with patients, doctors, department heads, and external stakeholders.

Work Location: In person