Operations Manager — US Property Management (Chennai, US Shift)
Sulthar Properties LLCRemote2d ago
RemoteFull-timevia scraped
Required Skills
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Job Description
*Operations Manager — US Property Management (Chennai, US Shift)** **Company:** RPM Assistants Pvt Ltd — the India back office of a US\-based property management group **Location:** Chennai, India — In Office **Job Type:** Full\-time **Schedule:** Monday–Friday, **US Shift (approx. 7:30 PM – 4:30 AM IST)** — aligned to US business hours **Pay:** Compensation based on experience **About the Role** We are hiring an experienced **Operations Manager** to run and grow the India operations of a US\-based property management group, and to act as the **owner's right hand**. This is a senior, high\-trust role for someone who can be **the glue that holds everything together** — coordinating across the US field team, the India office, the accountant, vendors, owners, and tenants so that nothing falls through the cracks. In short: you will do what the owner does today — connect all the moving pieces, keep everyone aligned, solve problems before they grow, and bring in new business. If you are a leader, a go\-getter, a natural coordinator, and someone who takes full ownership without being managed, this is a career\-defining role with real growth ahead of it. **What You Will Do** *The Glue — Coordination \& Ownership* * Be the central point that connects every part of the business — US field staff, the India team, the accountant, vendors, owners, and tenants * Hold all the moving pieces together and make sure nothing falls through the cracks * Track work end to end and follow up across people and teams until things are done * Step in wherever needed — fill gaps, solve problems, and keep the whole operation running smoothly * Essentially run things the way the owner does today *Leadership \& Operations* * Lead and manage the India team; set the standard for quality, speed, and accountability * Own day\-to\-day property management operations end to end * Build and improve systems, checklists, and processes that scale * Provide daily/weekly updates to the owner on operations and results *Growth \& New Business* * Handle inbound property management leads and convert prospective owners into clients * Build relationships with property owners and drive new business * Explain our services and value with confidence (training provided) * Follow up relentlessly — no lead goes cold *Escalations \& Relationships* * Own all tenant, owner, and vendor escalations — calmly, professionally, to resolution * Be the senior point of contact for **all owner questions — operational and financial** — explaining statements, charges, and numbers clearly (the accounting team maintains the books behind the scenes) * Keep owners informed, reassured, and retained **Requirements** * **10\+ years of professional experience**, with several in a leadership or managerial role * **Bachelor's degree required** (any discipline) * A natural **coordinator/integrator** — able to hold many moving parts in your head and keep people, tasks, and teams aligned * Proven ability to **lead a team, own outcomes, and work independently** without supervision * **Excellent spoken and written English** — confident and persuasive on calls with US owners, tenants, and vendors * A genuine **go\-getter** who brings in business and drives results * Strong at **handling escalations and difficult conversations** with composure * **Financially literate** — comfortable reading an owner statement, P\&L, and basic reports, and able to confidently answer owners' financial questions (you won't keep the books, but you must understand them) * Comfortable working the **US shift (approx. 7:30 PM – 4:30 AM IST)**, Monday–Friday, in office in Chennai * Trustworthy and dependable — ready to be the owner's right hand **Preferred** * Experience with **US property management, US\-based clients, or US real estate** * Experience as a **Process Manager / Team Lead / Operations Manager in a US\-shift BPO or ITES environment** * Experience in **business development, client acquisition, or account management** * Experience **managing a remote or offshore team** for a US company * MBA or equivalent leadership background **This Job Is Not For You If** * You wait to be told what to do — this role demands ownership * You avoid hard conversations or escalations * You can't juggle many moving parts at once * You are a follower, not a leader * You are looking for a junior or short\-term role **Compensation \& Growth** * Salary based on experience * Clear path to grow as the operation expands * The opportunity to become the owner's right hand and a key leader as we grow **Benefits** * Stable, full\-time, long\-term senior position * Training and professional development * Significant growth and leadership opportunity **How to Apply** Apply with your resume and answer the screening questions. In your application, include a short summary of your leadership experience, examples of coordinating across teams, and any experience working with US companies or clients. Benefits: * Paid time off Application Question(s): * How many years of total professional experience do you have? Less than 5 years 5–9 years 10–15 years 15\+ years * How many years have you spent in a leadership or managerial role (managing people or owning outcomes)? None 1–3 years 3–6 years 6\+ years * Do you have a bachelor's degree (any discipline)? (Yes / No) * Are you comfortable working the US shift (approx. 7:30 PM – 4:30 AM IST), Monday–Friday, in office in Chennai? (Yes / No) * Do you have experience working with US clients or in a US\-shift (BPO/ITES or similar) environment? (Yes / No) * Are you comfortable being the senior point of contact for owners, tenants, and vendors — including handling escalations and difficult conversations? (Yes / No) * This role involves coordinating across many teams and people at once and keeping everything on track. Are you comfortable juggling many moving parts? (Yes / No) * Are you looking for a long\-term leadership role (not a short\-term or stop\-gap position)? (Yes / No) * What monthly salary (CTC) are you expecting? * Describe a time you had to coordinate several people or teams who depend on each other to get something done. How did you keep it all on…